2/10 Terrible
Lorenz
Travelled with partner
Mar 7, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I am writing to share my unfortunate experience at the Meliá Tatuapé on Thursday, December 12, 2024, which occurred during my check-in at approximately 9:20 PM.
Upon my arrival, I found the entrance area vacant, except for one employee at the front desk wearing a name tag that read, “Hendell - Trainee.” He was engaged in a telephone conversation, which concluded after about five minutes with a “beijo” (kiss in Portuguese). During this time, I waited patiently but grew increasingly uncomfortable due to a large ventilator behind the desk that directed a perfumed scent towards me. The scent, reminiscent of a cheap, all-purpose cleaner, caused my eyes to sting and water.
Pressed for time and already unsettled, I was further disappointed when Hendell, who had seen me pacing for several minutes, finally addressed me. He located my reservation and informed me of the charges. To my surprise, the amount was higher than the price I had booked via Expedia, where the listing clearly stated that all taxes and fees were included.
When I questioned the discrepancy, Hendell insisted on a “voucher” from Expedia. I explained that I only had an “itinerary” and struggled to access it on my phone due to my watering eyes. I requested that he verify the information directly on the Expedia webpage, which explicitly displayed the room rate as inclusive of all charges. Unfortunately, Hendell refused to acknowledge this and continued to demand a voucher.
After 15 min, my patience wore thin, I left.
Lorenz
Stayed 1 night in Mar 2025