HĂŽtel prĂšs de Soaky Mountain Waterpark Ă Sevierville
SureStay Plus Hotel by Best Western Sevierville offers its guests a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. WiFi is free in public spaces. Self parking is free.
The room smelled of smoke in a smoke free room. The bathroom was out of hand soap over the sink. The tissues was out over the sink as well. I tried to over look it because the guy that checked me in was nice and I hate to complain but I laid down to take a nap and couldnât do it. I had to meet my daughter around 5:00pm that evening I brought her back to hotel to see if she had the same problem because we both have allergies to smoke. She said yes so I Checked out.
I really enjoyed my stay here at Sure Stay. I had never heard of this chain but I will definitely look it up on my next trip. The place was clean and the staff were friendly and kind.
I chose the property for the positive reviews and the price. Unfortunately, I was disappointed. We were there for two nights. When we came back from dinner on our first day, there was definitely an ant problem. I didnât make a huge deal of it because of the time of year. We got some bug spray from the front desk and the ants were taken care of. On the second day when we got back to our room, we found a cockroach in the bathroom. We hoped it was an isolated incident. Unfortunately, there was another one in our bathroom the next morning. The front desk didnât offer any solution or compensation. We will definitely find other accommodations next time.
The hotel appeared clean, the front desk employees never greeted me, when we walked into our room, there was a cockroach that was on the back of the door, and very much alive. I killed it. The beds were very uncomfortable, and the bathroom floor appeared to have water damage. The room looked clean though, and the refrigerator worked great. My daughter had a volleyball tournament at the convention center, and as an athlete, she needs good sleep, but she had a really hard time sleeping on the bed because it was so hard and uncomfortable. We travel a lot for volleyball, and this was definitely one of the worst stays we had as far as comfort and just overall experiences.
Not a fancy property, but I donât pay high dollar for a place to just sleep. I look for location and cleanliness. This had it. Pretty updated. Room was spacious. Bed was comfortable. Mattress might too hard for some but it was good for me and I slept well. All staff was friendly. This is a good location for the conference center, which is what I needed. Would definitely stay again.
We will definitely be back! I was really skeptical when I saw how cheap the rooms were, but based on previous reviews, I rolled the dice and stayed any way. We were not disappointed. A lot of breakfast options, rooms were clean, and everyone was friendly. We will book here again!
Very helpful and friendly staff. Rooms were nice and quiet. Stayed for 4 nights and no problems. Breakfast is good, but it was the same every morning. That would be my only complaint.
Bed was not comfortable. No noise cancellation at all. We heard every word of neighbors fighting. Smelled of vaping in the halls. Thankfully no orders in our room. Shower water pressure was good.
The whole place smelled of weed, which is whatever. But there was always random people in the stairwell talking loudly on the phone for way too late. Also, sink in bathroom leaked all over the place.