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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel near Soaky Mountain Waterpark in Sevierville

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business centre
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(64 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the area

Sevierville

Heart of Sevierville.You'll find Floyd Garrett's Muscle Car Museum and Wilderness at the Smokies within 2 miles (3 km) of this hotel. Wild WaterDome and Soaky Mountain Waterpark are also within 2 miles (3 km).

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.8 km
  • Soaky Mountain Waterpark - 2 min drive - 2.1 km
  • Wild WaterDome - 2 min drive - 2.5 km
  • Sevierville Golf Club - 3 min drive - 2.1 km
  • Sevierville Convention Center - 3 min drive - 2.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Waffle House - ‬19 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel near Soaky Mountain Waterpark in Sevierville
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.

This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

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  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,011 reviews
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CA $86 total
includes taxes & fees
Sep 29 - Sep 30
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Reviews

SureStay Plus Hotel by Best Western Sevierville Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 471 out of 1037 reviews
Rating 8 - Good. 279 out of 1037 reviews
Rating 6 - Okay. 147 out of 1037 reviews
Rating 4 - Poor. 77 out of 1037 reviews
Rating 2 - Terrible. 63 out of 1037 reviews

Reviews

10/10 Excellent

Nancy, Altamont

Stayed 1 night in Aug 2025

4/10 Poor

Shanna

Travelled with family
Disliked: Cleanliness
The room smelled of smoke in a smoke free room. The bathroom was out of hand soap over the sink. The tissues was out over the sink as well. I tried to over look it because the guy that checked me in was nice and I hate to complain but I laid down to take a nap and couldn’t do it. I had to meet my daughter around 5:00pm that evening I brought her back to hotel to see if she had the same problem because we both have allergies to smoke. She said yes so I Checked out.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Small room but very clean. Property well maintained. Great location. Front desk managers Ray and Natoya went above and beyond! Will stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Travelled with family
Liked: Staff & service, amenities
Very nice staff frieny and helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, clean, undated, comfortable bed. Convenient location.
Stayed 1 night in Jun 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenience to everything. They could have had more options for breakfast
Stayed 4 nights in Jun 2025

6/10 Okay

Josh

Stayed 2 nights in Jun 2025

2/10 Terrible

Abhijeet

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Its an old building barely holding the paint. The room had sticky floor. There were ants near the window. We asked the hotel receptionist to take care of it during the day. But when we came back in the evening they were still there. Only after reminding them about it someone sprayed something which was of no use. They do not clean the room daily. This is only if you request they will clean the room, take out the trash and make the bed. I mean it is a given that these things are done daily irrespective of a request being made or not. The shower wasn’t draining properly too.
Stayed 3 nights in Jun 2025

10/10 Excellent

Crystal

Stayed 2 nights in Jun 2025

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the bed was comfortable.
Stayed 3 nights in Jun 2025

8/10 Good

Keona

Liked: Amenities
The rooms are clean, check-in easy, and staff nice.
Stayed 1 night in Jun 2025

8/10 Good

fransheska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic. Staff was very friendly. Breakfast was absolutely delicious. My only reason for taking away one star is when I would call. I could never get a hold of anybody but overall fantastic and will definitely be back.
Stayed 1 night in Jun 2025

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff , horrible Breakfeast convienent location
Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2025

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Real easy booking and friendly staff
Stayed 1 night in Jun 2025

6/10 Okay

Kayla

Travelled with family
Liked: Room comfort

Doubt we stay here again next year.

Not sure we will stay here again. This was the second time we have used this hotel. Last year we didn’t have any issues other than the front desk personnel wasn’t the friendliest. This year we had the same issue. The room wasn’t bad until we woke up the next morning with ants. There is a shelf above the AC unit by the window where you can set your bags or whatever. It was covered in ants when we woke up. They got all over and in the bags we had sat there. When I informed the front desk upon checking out they didn’t bother to try and make things right at all. Just said sorry about that. The bathroom is rough looking. Paint is peeling, the tub is old but it seemed clean. The breakfast is pretty good though!
Stayed 1 night in Jun 2025

8/10 Good

rosemary

Liked: Staff & service, property conditions & facilities, room comfort
A very good trip. The people that work there are ready too help with what ever you need. I have to give a big shout out too the front desk clerk, Raymond. Personality, smile, dedication too his job, I could go on and on. As the show goes "Everybody Loves Raymond" ❤️. The house keepers were friendly. Everything looked nice but the floors could have been a little cleaner. Breakfast was a winner 🏆. Loved the all day coffee machine until 9pm. The espresso machine was great. Convenience can't be beat. Everything is right outside your door. I would definitely come back again. And definitely recommend 👌. The price can't be beat for what you get. Very fast checkin and out.
Stayed 4 nights in Jun 2025

2/10 Terrible

Jeremiah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not stay here again.

The room wasn’t very clean, the ac unit wasn’t working properly and the safety lock on the door was broken.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Whitney

Disliked: Cleanliness, property conditions & facilities, room comfort

Musty.

The room was damp, we first got put into a room that hadn’t been cleaned and had to moved. The bed was hard and the breakfast was soggy and disgusting, didn’t even try to eat it. I’m not sure how this place has good reviews. The ice maker was broken and no laundry. Save your money and go somewhere else. Very musty.
Stayed 1 night in Jun 2025

10/10 Excellent

travis and rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and courteous
Stayed 3 nights in Jun 2025

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Well worth the money. Relatively clean, although linens were stained. Staff was super friendly and helpful. Property could use repairs. I wouldn't hesitate to stay again.
Stayed 3 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel ideally located for easy access to Pigeon Forge. Friendly staff.
Stayed 1 night in Jun 2025