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The Portman Ritz-Carlton, Shanghai

5.0 star property
5-star luxury hotel near Jing'an Temple, connected to a shopping center

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Photo gallery for The Portman Ritz-Carlton, Shanghai

Aerial view
Property video
Lobby
Lounge
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Place, West Nanjing Road
    ‪1 min walk‬
  • Place, Jing An Kerry Centre
    ‪3 min walk‬
  • Place, Jing'an Temple
    ‪10 min walk‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - King

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - King

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - King

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - Twin

9.4 out of 10
Exceptional
(13 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - Twin

  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin

Club Business Studio - Twin

  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - Twin

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe - King

Deluxe - King

Deluxe - King

9.2 out of 10
Wonderful
(20 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

  • 108 sq m
  • 1 bedroom
  • City view
  • Sleeps 3

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite

  • 179 sq m
  • 1 bedroom
  • City view
  • Sleeps 5

View all photos for Club Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Premier Suite - King

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King

Club Business Studio - King

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Shanghai

City center stay.With a stay at this Jing'an hotel, you'll be within half a mile (1 km) of Jing'an Temple and 2 miles (3 km) of People's Square. The Bund is 2.9 mi (4.7 km) away.

What's nearby

  • West Nanjing Road - 1 min walk - 0.0 km
  • Jing An Kerry Centre - 3 min walk - 0.3 km
  • Westgate Mall - 7 min walk - 0.7 km
  • Jing'an Temple - 10 min walk - 0.9 km
  • Shanghai Exhibition Center - 15 min walk - 1.3 km

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪The Ritz Bar & Lounge - ‬2 min walk
  • ‪The Lobby Lounge - ‬3 min walk
  • ‪Portman's - ‬2 min walk
  • ‪Club Lounge - ‬1 min walk
  • ‪Beef & Liberty - ‬1 min walk

About this property

The Portman Ritz-Carlton, Shanghai

5-star luxury hotel near Jing'an Temple, connected to a shopping center
The Portman Ritz-Carlton, Shanghai offers its guests an indoor pool, an outdoor pool, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business center, 11 meeting rooms, and limo/town car service are available. Event space at this hotel measures 60665 square feet (5636 square meters) and includes a conference center. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury The Portman Ritz-Carlton, Shanghai. A train station pick-up service and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Shanghai hotel is smoke free.

  • 1 building
  • 593 guestrooms or units
  • 45 levels
  • 60665 sq ft of conference space
  • 5636 sq m of conference space
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Baby bath
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Self parking on site (CNY 120 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 20 2025 to December 30 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Portman Ritz-Carlton, Shanghai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.1 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a deadbolt lock in each accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 512 out of 782 reviews
Rating 8 - Good. 179 out of 782 reviews
Rating 6 - Okay. 52 out of 782 reviews
Rating 4 - Poor. 19 out of 782 reviews
Rating 2 - Terrible. 20 out of 782 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Chris, Toronto

Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Stayed 2 nights in Oct 2025

2/10 Terrible

Chris, Toronto

Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club lounge was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Ho Him

Stayed 2 nights in Sep 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive
Stayed 7 nights in Sep 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.
Stayed 8 nights in Aug 2025

10/10 Excellent

HUNG, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.
Stayed 2 nights in Sep 2025

10/10 Excellent

Troy, Santa Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Stayed 5 nights in Sep 2025

10/10 Excellent

yali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Best location in the town.
Stayed 4 nights in Sep 2025

10/10 Excellent

yali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Kok keong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Yeap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service staff attentive, friendly, welcoming .. makes one feel it’s a hotel of choice in Shanghai.
Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In typical Ritz fashion, everything was always beyond your expectations. It's what has made them the elite chain we have all come to know through the generations. Fifty years ago, it was always my dad's go-to place wherever he travelled. Do not hesitate whatsoever, book your stay.
Stayed 13 nights in Aug 2025

10/10 Excellent

Man Hei

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very attentive. I would stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

WAFA

Liked: Cleanliness, staff & service
Our check in was excellent and smooth with the help of Ms. Helen, offering a discounted breakfast for the three of us. She also added my daughter in WeChat in case we need anything, and was kind enough to check every now and then even after we checked out. Our booking was for five nights, since the first night we noticed that the master bedroom was hot no matter how we try to adjust the temperature. The next morning we went to the reception and they told us we can’t change your room but will try to fix it. It was not fixed but they brought a portable Ac unit, the next night we asked for another one. One night before our departure we saw Ms. Helen and she offered to change our room but we told her we are checking out the next morning so there is no time for the late change. She was kind enough to give the girls small gifts, ice cream, and escort us to our cars.
Stayed 5 nights in Aug 2025

2/10 Terrible

Daqing

Stayed 1 night in Aug 2025

8/10 Good

Minghui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Nice grand hotel, even it’s a bit dated, but very well maintained. Rooms are good size in this location, but the view from our rooms are not great. Breakfast is good, not outstanding though. Staffs are ok, only if you ask something, they will talk to you.
Stayed 1 night in Jul 2025

10/10 Excellent

Yeap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
always stay here when in shanghai - never disappointed
Stayed 3 nights in Jun 2025

10/10 Excellent

AMIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional service and excellent staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

LUTFU, KARTAL

Travelled with family
Liked: Amenities, property conditions & facilities
Location
Stayed 6 nights in Jun 2025

6/10 Okay

Natalie

Stayed 5 nights in Jun 2025