UrCove By Hyatt Shantou Xinyicheng Huanghe Road offers its guests concierge services, laundry facilities, and express check-in. Public spaces have free WiFi. Free self parking is available.
Smoking is allowed in designated areas at this 3-star Shantou hotel.
UrCove by Hyatt Shantou Hi-Tech The Mixc Hotel Shantou
Foire aux questions
How close is UrCove By Hyatt Shantou Xinyicheng Huanghe Road to the airport?
UrCove By Hyatt Shantou Xinyicheng Huanghe Road is 23.5 mi (39-min drive) away from the Shantou (SWA-Jieyang Chaoshan Intl.) airport, the closest popular airport to the property.
Does UrCove By Hyatt Shantou Xinyicheng Huanghe Road have an airport shuttle?
Airport shuttle services are not available at UrCove By Hyatt Shantou Xinyicheng Huanghe Road.
How close is UrCove By Hyatt Shantou Xinyicheng Huanghe Road to the beach?
This hotel is 9.3 mi (27-min drive) from Beishanwan Beach.
Does UrCove By Hyatt Shantou Xinyicheng Huanghe Road offer free breakfast?
Free breakfast isnât provided at UrCove By Hyatt Shantou Xinyicheng Huanghe Road, but buffet breakfast is offered for a fee of CNY 50 for adults and CNY 50 for children. It's available every day from 6:30 AM to 10:00 AM.
Is there a casino at UrCove By Hyatt Shantou Xinyicheng Huanghe Road?
No, there is no casino at this hotel.
What time is check-in at UrCove By Hyatt Shantou Xinyicheng Huanghe Road?
Check-in start time: noon; Check-in end time: anytime.
Is there free parking at UrCove By Hyatt Shantou Xinyicheng Huanghe Road?
This hotel offers free self parking.
Does UrCove By Hyatt Shantou Xinyicheng Huanghe Road have a pool?
UrCove By Hyatt Shantou Xinyicheng Huanghe Road does not have a pool.
Does UrCove By Hyatt Shantou Xinyicheng Huanghe Road have a spa?
There are no spa services available at this hotel.
How close is UrCove By Hyatt Shantou Xinyicheng Huanghe Road to downtown Shantou?
UrCove By Hyatt Shantou Xinyicheng Huanghe Road is 7.5 mi away from Shantou.
Avis pour UrCove By Hyatt Shantou Xinyicheng Huanghe Road
A wonderful stay
From the moment I arrived, the staff made me feel welcomed. They were friendly, attentive, and eager to help. The check-in process was quick and efficient with the help of Leo and Zen in the check in counter.
The room was beautifully designed and decorated.
The location was perfect, just 15 minutes taxi distance (~10-15 RMB)to all attractions
Overall, my experience at UrCove Shantou was fantastic, and I look forward to returning in the future.
Very nice hotel. Hotel is very clean and very comfortable. Although breakfast spread is limited but overall we still enjoy our stay. Shoutout to staff Zev who went all the way to make sure we are well settled in. Will recommend and will definitely go back if I come back to Shantou again .
Due to my visit to a nearby city, I've extended my hotel stay by one additional day. Since this is an extension of a prior booking, I was informed that I needed to have my keycard validated. The hotel's system can't automatically grant extra days beyond the current booking. The validation process was quite straightforward and quick.
Upon check - out, I requested the receptionist to help me return an item by giving it to a courier. He readily provided assistance. Moreover, when they learned that I was skipping breakfast to catch an early train, I was even offered a to - go coffee.
I truly value the service provided by the hotel team. The complimentary washer and dryer are impressively fast, completing a cycle within an hour. This has been extremely helpful in minimizing the number of clothes I had to pack for this trip.
However, if I had to point out one aspect for improvement, it would be the noise from the nearby construction. The hotel could have installed better double or triple - glazed windows to mitigate this issue.
Getting to this property from the airport isn't overly challenging. I landed in the late evening. Booking via Expedia presented a bit of a hurdle as Expedia doesn't provide the hotel confirmation number (which is different from other platforms). Fortunately, I reached out to the hotel via their official email and obtained the confirmation, ensuring a seamless process.
The receptionists are incredibly friendly and serve with enthusiasm. I can communicate with them effortlessly and have my inquiries addressed promptly. Once, I left my keycard in the room, and after verifying my identity, they reissued it. Additionally, they engaged in small talk, which made it seem like they were sincerely interested in building a good rapport.
Retrieving my parcels from the reception was also relatively hassle-free.
**Excellent Stay with Outstanding Hospitality â Special Thanks to ć°ćș!**
My stay at Urcove Hotel was truly enjoyable, thanks to the warm and attentive service. A special shout-out to ć°ćș (Xiao Zhuang) at check-inâthey were incredibly friendly, sincere, and went above and beyond by providing their WeChat contact for seamless communication during my stay. Having direct access to assistance made me feel well taken care of, and itâs clear the staff genuinely want guests to have a great experience.
The room was comfortable, and the amenities met my needs perfectly. The only minor hiccup was that room service entered despite the "Do Not Disturb" sign, but this was a small issue in an otherwise flawless stay.
Overall, I highly recommend Urcove Hotel, especially for the exceptional hospitality shown by ć°ćș and the team. Thank you for making my stay so pleasantâIâd gladly return!
This is a very confortable and clean hotel. It is well located. Breakfast offers western food. Room is relatively spacious. Complementary drinks and soda are offered free of charge. Access through taxi is not ease as the English name is not found at Didi app. My taxi driver drove me to a wrong one. In overall, I highly recommend it.
Itâs a new hotel and overall experience is great. Just they didnât expect max capacity for the Easter long weekends we stayed and under staffed, even they are trying to be helpful. Overall I would come again given beds are very comfortable and service is excellent.