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Kempinski Hotel Shenzhen China

5.0 star property
5-star luxury hotel near Window of the World, connected to a shopping center

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Photo gallery for Kempinski Hotel Shenzhen China

Lobby
1 bedroom, premium bedding, down comforters, minibar
Indoor pool
Breakfast, lunch and dinner served
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Hai De San Dao Hou Hai Bin Rd, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, Shenzhen University
    ‪11 min walk‬
  • Place, MixC Shopping Mall
    ‪19 min walk‬
  • Place, Shenzhen Bay Port
    ‪7 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪16 min drive‬

Room options

View all photos for Basic Room, 1 King Bed, City View

Combined shower/tub, rainfall showerhead, hair dryer, bathrobes

Basic Room, 1 King Bed, City View

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | View from room

Suite, 1 King Bed, City View

  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View

  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

View from room

Superior Room, 1 King Bed, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | View from room

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 2 Twin Beds, City View

Combined shower/tub, rainfall showerhead, hair dryer, bathrobes

Basic Room, 2 Twin Beds, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

View from room

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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  • Parking included
  • Free WiFi
  • Restaurant
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About the area

Shenzhen

Nanshan stay.With a stay at this Nanshan hotel, you'll be within half a mile (1 km) of Coastal City and 2 miles (3 km) of Shenzhen University. MixC Shopping Mall and Shenzhen Bay Sports Center are also within 2 miles (3 km).

What's nearby

  • Coastal City - 8 min walk - 0.7 km
  • Shenzhen University - 11 min walk - 1.0 km
  • MixC Shopping Mall - 19 min walk - 1.6 km
  • Window of the World - 7 min drive - 6.2 km
  • Shenzhen Bay Port - 7 min drive - 3.5 km

Getting around

  • Houhai Station - 4 min walk
  • Xili Railway Station - 6 min drive
  • Shenzhen Intl. Airport (SZX) - 33 min drive

Restaurants

  • ‪寿司大 - ‬3 min walk
  • ‪蟹兴記 - ‬4 min walk
  • ‪大渔铁板烧 - ‬3 min walk
  • ‪C-Thai Food - ‬3 min walk
  • ‪Boom Boom Room - ‬3 min walk

About this property

Kempinski Hotel Shenzhen China

5-star luxury hotel near Window of the World, connected to a shopping center
Kempinski Hotel Shenzhen China offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, a meeting room, and limo/town car service. The luxury Kempinski Hotel Shenzhen China also features tour/ticket assistance, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Shenzhen hotel is smoke free.

  • 1 building
  • 383 guestrooms or units
  • 25 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Kempinski Hotel Shenzhen China offers 383 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to lanais. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

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includes taxes & fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 219.21 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kempinski Hotel Shenzhen China

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 219.21 per person
  • Airport shuttle fee: CNY 750 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Kempinski Hotel Shenzhen China
Kempinski Shenzhen China
Shenzhen Kempinski Hotel
Kempinski Shenzhen China
Kempinski Hotel Shenzhen China Hotel
Kempinski Hotel Shenzhen China Shenzhen
Kempinski Hotel Shenzhen China Hotel Shenzhen

Kempinski Hotel Shenzhen China Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 179 out of 407 reviews
Rating 8 - Good. 150 out of 407 reviews
Rating 6 - Okay. 50 out of 407 reviews
Rating 4 - Poor. 18 out of 407 reviews
Rating 2 - Terrible. 10 out of 407 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Allan K

Stayed 2 nights in May 2025

6/10 Okay

Tat Wai

Business traveller
Disliked: Property conditions & facilities
I stayed at the same hotel 10 years ago, I found it was dated back then. With the recent visit, nothing was changed. Still feel very dated, although well maintained. My room was on the non-smoking floor. However, upon entering the room, there was a strong smell of cigarette smoke. The receptionist quickly re-assigned a new room without questions asked. The new room appeared to be clean without smoke smell. Unfortunately the 2nd night, I could smell the smoke again. My guess was someone was smoking and the smell traveled through the ventilation into my room.
Stayed 2 nights in May 2025

8/10 Good

Shreyans

Stayed 3 nights in Apr 2025

10/10 Excellent

Alok

Stayed 2 nights in Apr 2025

10/10 Excellent

xianlong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

CHENGWEI, Taipei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room windows cannot be opened and in side of room is a bit hot (27’C/81’F, Winter time). Since the hotel WiFi blocks VPN (L2TP) connection, I needed to use mobile roaming date to work while the staying.
Stayed 4 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot, great place
Stayed 2 nights in Nov 2024

10/10 Excellent

Jackson, Pico Rivera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff can be much friendlier! Hotel is beautiful
Stayed 4 nights in Nov 2024

8/10 Good

Yishu

Liked: Cleanliness, staff & service, property conditions & facilities
One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.
Stayed 5 nights in Nov 2024

6/10 Okay

Hax

Travelled with partner
Disliked: Staff & service, property conditions & facilities
the hotel is a bit old, staff and service are soso
Stayed 1 night in Oct 2024

10/10 Excellent

Firas

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

ORACHAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place for the dollar is hard to beat in Shenzhen.
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price this is 5*. It may be aged a little and rooms a bit small, but for what you get, where it is, for the fee - hard to beat.
Stayed 1 night in Jul 2024

10/10 Excellent

Liying

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, right next to shopping centre. Staff are very friendly
Stayed 2 nights in Jul 2024

6/10 Okay

Howard

Business traveller
Liked: Staff & service
A bit aged and old
Stayed 1 night in Jun 2024

8/10 Good

Wenfeng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are bit old, need to be renovated soon. Staffs are nice and helpful.
Stayed 4 nights in May 2024

6/10 Okay

lijia

Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best evening buffet in Shenzhen, from my view. I know many may not agree.
Stayed 2 nights in Mar 2024

10/10 Excellent

amit

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

8/10 Good

Yong

Stayed 2 nights in Apr 2024

8/10 Good

Yan

Stayed 1 night in Mar 2024

10/10 Excellent

Aloysius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Puran Chand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pleasant stay
Stayed 2 nights in May 2022