As a guest of Fragrance Hotel - Classic, you'll find tour/ticket assistance, dry cleaning/laundry services, and an elevator. Public spaces have free WiFi.
the place is good and the staff is very professional. The cleanliness is perfect. There are, however, two main things to say: the room is too cramped, for one person it could be ok but for a couple it is ridiculous; the second thing is the shower which has no partition and the water goes in all directions on the toilet bowl, the toilet paper, the sink etcâŠ. Anyway that may correspond to the low cost
Le personnel est tres accueillant, mais la chambre ressemblait plus a une chambre de transit qu'a une chambre superior room comme sur la photo.
J'ai du mettre mes grosses valises devant la porte ce qui m'empechait d'acceder a la salle de bain et a la porte d'entree.
C'etait complique de circuler dans la chambre
Polite Staffs. Room is clean, however small.
There was a change of plans for my accomodation and I have to check out earlier. They are able to refund the difference with minimum hassle. Great service.
If it wasnât for those that work at the front desk this would get negative stars. Raymond & his colleagues are amazing & that is the type of customer service you should provide. As far as the room, it could use plenty of updating & better cleaning. Very old looking & very small. There are a bunch of tiny bugs that crawl all through the room & they are aware stating it may be because of rainy season.
On top of that my flight was delayed by a day due to the weather where I was coming from. They refused to refund me for 1 night even though the change of plans was out of my control & I still stayed for the rest of my stay! Regardless of policy they have the ability to make exceptions & this should have been one of them. I had no control over my flight change. Refunding me would have helped me a whole lot more than it would have hurt them. I would never recommend this hotel nor stay here again. Poor service coming from the backend but thank you to those on the frontlines dealing with all of the drama that the company does not handle properly.