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Maison Sofia - MGallery

5.0 star property
5-star luxury hotel in Lozenets

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Photo gallery for Maison Sofia - MGallery

Exterior
Creator video
Deluxe Suite, 1 Double Bed
Front of property
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Atanas Dukov 36, Sofia, 1407
  • Place, Borisova Gradina Park
    ‪2 min walk‬
  • Place, Tokuda Hospital
    ‪3 min walk‬
  • Place, Sofia Zoo
    ‪8 min walk‬
  • Airport, Sofia (SOF)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed, Balcony

7.4 out of 10
Good
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Suite, 1 Double Bed

Premium Suite, 1 Double Bed

Premium Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Sofia

Lozenets stay.A stay at this Lozenets hotel places you steps from Expo 2000 Congress Centre and within a 5-minute walk of Borisova Gradina Park. Tokuda Hospital and East Park Trade Centre are also within half a mile (1 km).

What's nearby

  • Borisova Gradina Park - 2 min walk - 0.2 km
  • East Park Trade Centre - 2 min walk - 0.2 km
  • Tokuda Hospital - 3 min walk - 0.3 km
  • Sofia Zoo - 8 min walk - 0.7 km
  • Vitosha Blvd - 4 min drive - 2.2 km

Getting around

  • Ovcha kupel Metro Station - 9 min drive
  • Sofia Central Station - 18 min drive
  • Sofia Airport (SOF) - 15 min drive

Restaurants

  • ‪Brunch Box - ‬11 min walk
  • ‪Бирария При Кулата - ‬10 min walk
  • ‪Мезонет - ‬8 min walk
  • ‪Fresco - ‬4 min walk
  • ‪Rainbow Plaza - ‬1 min walk

About this property

Maison Sofia - MGallery

5-star luxury hotel in Lozenets
Some rates at Maison Sofia - MGallery are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Maison Sofia - MGallery offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A fitness center, a sauna, and spa services are also featured at the luxury Maison Sofia - MGallery. A shuttle from the airport to the hotel (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. A complete renovation of Maison Sofia - MGallery was completed in September 2022.

This 5-star Sofia hotel is smoke free.

  • 99 guestrooms or units
  • 4 levels
  • 3 buildings
  • Meeting rooms
  • Built in 2005
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Maison Sofia - MGallery offers 99 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Sofia hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Maison Spa has 2 treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 51.11 per stay)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi; wired internet (EUR 51.11 per stay)

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (EUR 12.78 per night)
  • Valet parking on site (EUR 12.78 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: EUR 10.22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (48 inch wide door)
  • Handrails in stairways (35 inches high)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Sofa bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 12 to October 20:
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Children's pool
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.33 per accommodation, per night, plus a deposit of EUR 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 22 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.53 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10.22 per person
  • Fee for in-room wired internet: EUR 51.11 per stay (rates may vary)
  • Fee for wired internet in public areas: EUR 51.11 per stay (rates may vary)
  • Airport shuttle fee: EUR 51.11 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: EUR 51.11
  • Self parking fee: EUR 12.78 per night
  • Valet parking fee: EUR 12.78 per night
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 15.33 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maison Hotel Sofia

Maison Sofia - MGallery Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 160 reviews
Rating 8 - Good. 28 out of 160 reviews
Rating 6 - Okay. 10 out of 160 reviews
Rating 4 - Poor. 9 out of 160 reviews
Rating 2 - Terrible. 6 out of 160 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

gary

Liked: Cleanliness, amenities, property conditions & facilities
It's nice and clean hotel with good service and excellent breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

4/10 Poor

darrell alexander

Travelled with partner
Liked: Cleanliness
.
Stayed 4 nights in Dec 2025

8/10 Good

Martin, Montgomery

Stayed 2 nights in Aug 2025

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is a little bit outside the city center, getting around was never an issue—taxis are easy to book through local apps and arrive quickly. The room was modern, spacious, and spotlessly clean, offering a comfortable place to unwind after exploring Sofia. Check-in was smooth and efficient, and every staff member I interacted with was friendly, attentive, and highly professional. Overall, it’s a great choice if you’re looking for a quiet, stylish stay with reliable service and easy access to transportation. Highly recommended.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, amenities
Friendly staff, nice room
Stayed 1 night in Nov 2025

2/10 Terrible

Jason

Stayed 5 nights in Nov 2025

10/10 Excellent

Kingcar

Stayed 3 nights in Oct 2025

10/10 Excellent

Zeljko

Stayed 1 night in Oct 2025

4/10 Poor

Alimukhtar

Stayed 2 nights in Oct 2025

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with a friend. Great facilities. We are at the restaurant and it was good so would recommend. Hotel is a 15 min walk to the tram line and major shops. Spa area was nice,although the pool was cold and steam room mediocre. Would recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Nesi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet hotel, great for doing your business! Staff was very polite and make you to feel special! Especially the restaurant staff (Rafi is smiling girl and very helpful)
Stayed 3 nights in Oct 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel eso si muy lejos del centro
Stayed 4 nights in Sep 2025

6/10 Okay

Penelope Ann

Disliked: Cleanliness, staff & service
This is not a 5 star hotel. On arrival the accessibility room was accessed via a dark corridor with no lighting. Which in itself was a trip hazard. Access to the patio and outside area was unusable due to the high door sill. The patio itself was overgrown with foliage and disgarded cigarettes. The coffee table, marble top was not secured and nearly fell and had it done so,it would have easily broken a bone. The towel and room wasn't cleaned daily. Under the bed was filthy and clearly hadnt been cleaned for months. The rug was dirty and a trip hazard. The grab bar against the toilet in the bathroom was loose. The breakfast was mediocre at best and often not hot. Service was inconsistent. The bar upstairs was not manned and there was a wedding on the Saturday evening downstairs. With no service. And extremely loud. I asked for an iron 3 times. Once it was delivered covered in a tar like substance which I asked for it to be cleaned or replaced but it never materialised.
Stayed 5 nights in Sep 2025

6/10 Okay

John Robert

Disliked: Cleanliness
Staff sweeping food on floor when cleaning breakfast table, all rooms and corridors have dirty carpets. Not great service/ not 5* service, served cold food and food quality not 5*. The jacuzzi not working in the spa, not cleaning our room properly. Flickering light everywhere Not enough staff on. Not full amenities in the bathrooms I.e. no shower gel No hooks to hang coats
Stayed 5 nights in Sep 2025

8/10 Good

IRENE, Merritt Island

Stayed 3 nights in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Sanam, Washington DC

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falsely advertised as 5-star—it’s barely a 3-star at best. Room service was nonexistent; requests never arrived, and I had to chase staff repeatedly. Cleanliness was unacceptable—towels were rehung instead of replaced, toiletries weren’t replenished, and one day my room wasn’t cleaned at all despite being gone for 12 hours. They do not vacuum the rooms - their beds are raised and if you look under the bed, there is a LAYER of dust and particles. The “spa” is complete false advertising. There’s only a freezing pool (unheated), a sauna, and a steam room—no spa staff, salon, or Turkish bath as advertised. Even massages require hours’ notice because someone has to be called in. When I raised concerns, the hotel manager dismissed everything, saying the hotel is “discounted” and that he has salaries to pay—as if that excuses not delivering promised 5-star service. This is misleading advertising, poor management, and terrible guest care. I submitted my complaint to Expedia already the first night and I have requested a full refund. If you want a 5 star hotel - this is not it! Avoid this hotel.
Stayed 5 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, reasonable price for a 5 star. However, the staff and their professionalism and desire to help guests is the best thing about this hotel and growing rarer globally.
Stayed 2 nights in Aug 2025

6/10 Okay

Vladimir

Business traveller
Disliked: Property conditions & facilities
Nothing at all for this stars and price
Stayed 2 nights in Sep 2025

8/10 Good

Claire Louise

Liked: Cleanliness, amenities, property conditions & facilities
The spa and gym were great. The F&B Manager was very accommodating and helpful. The garden outside was lovely but the tables need to be cleaned. Unfortunately things went missing from my room but they were found.
Stayed 7 nights in Aug 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, excellent staff and excellent price/quality ratio.
Stayed 2 nights in Aug 2025

8/10 Good

Tanya

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2025

8/10 Good

Louiza

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed; good restaurant (not Italy); helpful staff Electricity went out two nights ad housekeeping didnt leave water one day and was slow to clean the room once. Great restaurant space Ok gym Good pool Expensive massages After a day of hiking, you may not want to wait here
Stayed 5 nights in Aug 2025