Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 déc. 2019 sur Hotels
Bel hôtel construit en 1927. Il faut faire attention au type de chambre et au super rabais offert.
Des chambres au r-d-v du bâtiment principal donne la vue sur le parking et conteneurs à déchets. C’est pourquoi les vitres des fenêtres sont givrées jusqu’à mi-hauteur. On a accepté de nous changer de chambre pour une à l’étage, c’était mieux. Salle de bain très standard qui aurait besoin de rénovation.
Frais de resort de 39$ US /nuit en plus du prix payé sur Hôtels.com
Très bon service des employés, mais de notre côté, nous avons trouvé le prix trop élevé pour la qualité des chambres.
Commentaires de Gestion de l’hôtel
7 déc. 2019 par Brad C, Gestion de l’hôtel
Dear Sonia,
Thank you very much for taking the time to provide us with your feedback regarding your recent stay with us. We are glad to see that we were able to best accommodate your stay with a more desirable room. We are delighted to see that our team provided great service to you as well! Thank you again for staying with us.
Sincerely,
Brad Campbell
Guest Services Manager
par un voyageur
Publié le 19 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2019 par William Ellis, Gestion de l’hôtel
Thank you kindly for your 5/5 rating and we are so happy to hear that your experience was a positive one. We hope to be welcoming you back once again in the near future then! Wishing you all the very best and many thanks once again.
Kind regards,
William Ellis
Front Desk Manager
par un voyageur
Publié le 12 mai 2019 sur Expedia
The site was very nice and clean although situated in a not so nice area not a lot to do around
Commentaires de Gestion de l’hôtel
22 mai 2019 par Mary Stewart , Gestion de l’hôtel
Thank you for choosing the Fairmont Sonoma Mission Inn & Spa as your recent wine country destination. We appreciate you sharing your positive experience regarding the cleanliness and nice feel of our property. We do have much to offer on site including our beautiful spa and multiple food and beverage outlets. We hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Patricia Acosta, Gestion de l’hôtel
Good day Steve,Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. We're glad to hear you enjoyed your stay with us. We hope to see you again soon. Once again thank you for your amazing review score of 5 out of 5. Thank you,Patricia AcostaResort Reservations Mananger
par un voyageur
Publié le 14 févr. 2024
A very restful and relaxing stay.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Patricia Acosta, Gestion de l’hôtel
Good day Mary,Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. We're glad to hear you enjoyed your stay with us and was able to have a relaxing time with us. We hope to see you again soon. Once again thank you for your amazing review score of 5 out of 5. Thank you,Patricia AcostaResort Reservations Manager
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Patricia Acosta, Gestion de l’hôtel
Good day Don, Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. We're glad to hear you enjoyed your stay with us. Thank you for your great review of 8 out 10. Hope to see you again soon !Thank you,Patricia AcostaResort Reservations Manager
par un voyageur
Publié le 11 févr. 2024
Commentaires de Gestion de l’hôtel
21 mars 2024 par Patricia Acosta, Gestion de l’hôtel
Good day, Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. We're glad to hear you enjoyed your stay with us. Hope to see you again soon ! Thank you once again for the amazing review score of 5 out of 5.Thank you,Patricia AcostaResort Reservations Manager
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Patricia Acosta, Gestion de l’hôtel
Good day Wendy, Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. We are sorry to hear you did not enjoy your stay with us and we did not meet your expectations. Noticed your review score of 4 out of 10. At your earliest convenience, can you please share your experience with us. What issues did you encounter during your stay ?Looking forward to hearing from you. Thank you in advance for your time, Patricia Acosta Resort Reservations Manager
par un voyageur de Riverbank
Publié le 5 févr. 2024 sur Expedia
My first time staying at this Fairmont. I was disappointed. For the price 700$ a night for each room, I expected much more. I booked two rooms for myself and my guests. They were not near each other and they wouldn’t move us closer. The heated pool was tepid at best. No jacuzzi to use unless you paid 50$ a person and it closed at 6:00pm. 39$ to park. The only positive was complimentary champagne on arrival. Much better options in the Napa area.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Patricia Acosta, Gestion de l’hôtel
Good day Sandy, Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. We apologize the rooms could not be closer. We do show they were in the same area and as close as possible. The resort fee of 49 covers self parking. If you prefer valet parking, the charge is 39. Spa Day passes are available for 49 per person. Gives you full access to the spa facilities from 9am to 6pm. There is promotional packages when you book directly that include spa day passes. Thank you once again for your feedback and sharing your recent experience with us. Thank you,Patricia AcostaResort Reservations Manager
par un voyageur
Publié le 30 janv. 2024 sur Expedia
This is a different type of Fairmont. It is not fancy but low key elegant comfort. The property doesn't show as well as it should but they were cleaning up from a huge party and it had rained for a week straight so they were rushing to clean it up. But, there were wine glasses and buckets that sat for more than a day in the hallway, the outdoor elevator was an old motel elevator that leaked badly and rattled its way up and down. The self-parking entrance and area is a mess to look at and sort of trashy.The room was very comfortable and plush enough. Loved having a real fireplace! And the staff were wonderful.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Patricia Acosta, Gestion de l’hôtel
Good day Cynthia, Thank you for your recent stay at the Fairmont Sonoma Mission Inn & Spa. Thank you for sharing your experience with us. We'll share this with the appropriate departments. Our apologies for the elevator and wine glasses in the hallway. We're glad you were able to enjoy your fireplace. Agree our staff is wonderful. Thank you once again for your review score of 4 out of 5. We look forward to see you again soon!Thank you,Patricia AcostaResort Reservations Manager
