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Hampton Inn West Springfield

2.5 star property
Hotel near Big E in West Springfield

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Photo gallery for Hampton Inn West Springfield

Lobby
Reception
Seasonal outdoor pool
Business centre
Room, Accessible, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪14 min walk‬
  • Place, Big E
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪27 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard room

Standard room

Standard room

7.8 out of 10
Good
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

Two Queen Beds Micro Fridge-Non-Smoking

  • Sleeps 4

King Room - Disability Access/Non-Smoking

  • Sleeps 4

2 Double Mobility Access Roll in Shower Ns

  • Sleeps 4

1 Queen Mobility/Hearing Access Tub Nosmok

  • Sleeps 2

Mobility Accessible Queen Room with Roll in Shower

  • Sleeps 2

View all photos for 1King study sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 3
  • 1 King Bed

King Study With Sofabed-Non Smoking

  • Sleeps 3

About the area

West Springfield

In West Springfield .Within 3 miles (5 km) of this West Springfield hotel, you'll find Big E and Holyoke Mall. Eastern States Exposition and MassMutual Center are also within 6 miles (10 km).

What's nearby

  • Riverdale Center - 3 min walk - 0.3 km
  • Riverdale Shops - 3 min walk - 0.3 km
  • Q Pin 2's - 6 min walk - 0.6 km
  • Olympia Ice Center - 14 min walk - 1.3 km
  • Big E - 2 min drive - 2.1 km

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Wood-N-Tap - ‬3 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Panera Bread - ‬4 min walk

About this property

Hampton Inn West Springfield

Hotel near Big E in West Springfield
Hampton Inn West Springfield offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Hampton Inn West Springfield also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available.
  • 1 building
  • 125 guestrooms or units
  • 4 levels
  • Built in 1989
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Property amenity
Residence Inn by Marriott West Springfield
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 533 reviews
The price is CA $161
CA $184 total
includes taxes & fees
Feb 1 - Feb 2
Residence Inn by Marriott West Springfield

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0001873250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Hampton Inn West Springfield Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Stayed 1 night in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
AC was very adequate! Room was clean, staff very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Chad

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Clean but run-down

This place has seen better days. The room and hallways are in need of a serious renovation. This is the second time i've stayed there and probably won't again unless nothing better is available. The one person I interacted with at the desk was very nice but everything seems a little run down and dated. The bed wasn't comfortable. The toilet seemed to be 12 inches off the ground which was really strange. The shower/bath controls were a challenge to turn on and off (I don't know how an older person would have neen able to pull the handle out as it was hard). The bottom of the bathroom door rubbed against the floor mid-swing while opening, etc. etc. A log of little things. It was clean but run-down is the best I could describe it.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Beds were comfy. Breakfast was good. Will stay here again.
Stayed 2 nights in Sep 2025

4/10 Poor

Hoang

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old inside and smell
Stayed 1 night in Sep 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jesse

Stayed 1 night in Sep 2025

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room breakfast good coffee
Stayed 1 night in Sep 2025

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s was good alot of noise going on at night in the area of our room but it was ok
Stayed 3 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again
Stayed 1 night in Sep 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Lisa Anne, Waverley

Business traveller, Travelled with partner
Older hotel. Needs updating.
Stayed 1 night in Sep 2025

2/10 Terrible

HEATHER

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Helen

Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Helen

Stayed 1 night in Sep 2025

2/10 Terrible

Jeffrey

Stayed 1 night in Aug 2025

4/10 Poor

Antonio

Stayed 2 nights in Aug 2025

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shoutout to Shannon

Shannon at check-in was extraordinarily helpful and kind to our group of Visually impaired friends.
Stayed 1 night in Aug 2025

6/10 Okay

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Terrible hotel. Dirty, old, falling apart. We found hairs inside the bed. Left 2 nights early. Stay away!
Stayed 3 nights in Aug 2025

8/10 Good

Cynthia

Stayed 1 night in Aug 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025