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Quality Inn Chicopee - Springfield

2.5 star property
Enjoy free breakfast at this Chicopee hotel

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Photo gallery for Quality Inn Chicopee - Springfield

Premium bedding, desk, iron/ironing board, rollaway beds
Lobby
Free daily continental breakfast
Fitness facility
Premium bedding, desk, iron/ironing board, rollaway beds

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
463 Memorial Dr, Chicopee, MA, 01020
  • MassMutual Center
    ‪9 min drive‬
  • MGM Springfield
    ‪9 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪9 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪34 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

About the area

Chicopee

In shopping district.You'll find Chicopee Falls Dam and Chicopee Memorial State Park within 2 miles (3 km) of this hotel. Connecticut River and Indian Motorcycle Museum are also within 6 miles (10 km).

What's nearby

  • Chicopee Falls Dam - 18 min walk - 1.5 km
  • Baystate Medical Center - 6 min drive - 8.9 km
  • MassMutual Center - 9 min drive - 12.0 km
  • MGM Springfield - 9 min drive - 12.4 km
  • Naismith Memorial Basketball Hall of Fame - 9 min drive - 12.7 km

Getting around

  • Holyoke Station - 15 min drive
  • Logan International Airport (BOS) - 97 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Buffalo Wild Wings - ‬7 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬9 min walk

About this property

Quality Inn Chicopee - Springfield

Enjoy free breakfast at this Chicopee hotel
WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Quality Inn Chicopee - Springfield. Free self parking is available.

Smoking is allowed in designated areas at this Chicopee hotel.

  • 100 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
Quality Inn Chicopee - Springfield offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Welcome to Quality Inn, where guests can check in and enjoy a warm atmosphere.

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.5 out of 5, Good, 1,002 reviews
The price is CA $118
CA $135 total
includes taxes & fees
Aug 17 - Aug 18
Quality Inn West Springfield

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0008350610
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0008350610. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Chicopee/Springfield
Quality Chicopee/Springfield Chicopee
Quality Inn Chicopee/Springfield
Quality Inn Chicopee/Springfield Chicopee
Quality Inn Chicopee-Springfield
Quality Chicopee-Springfield
Quality Chicopee Springfield
Quality Inn Chicopee Springfield
Quality Inn Chicopee - Springfield Hotel
Quality Inn Chicopee - Springfield Chicopee
Quality Inn Chicopee - Springfield Hotel Chicopee

Quality Inn Chicopee - Springfield Reviews

Reviews

6.4
Rating 10 - Excellent. 122 out of 747 reviews
Rating 8 - Good. 219 out of 747 reviews
Rating 6 - Okay. 168 out of 747 reviews
Rating 4 - Poor. 128 out of 747 reviews
Rating 2 - Terrible. 110 out of 747 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Jose

Travelled with group
Liked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

Victoria

Travelled with family
Stayed 1 night in May 2025

2/10 Terrible

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here they are using the property as a hotel/shelter. There are homeless people all around the building and I felt very uncomfortable. My room did not deadbolt and there was clear holes in the door from previous locks being put in the place was gross dirty smelly. I went there for a dance competition and I’ve stayed in other quality ends before and I have never experienced even at the worst hotel. I’ve been to something like this. They don’t have an elevator. You have to walk up the stairs it was just by far. The worst experience I have ever had staying anywhere in my life. I literally paid $400 to stay somewhere else that night and I was only there for 45 minutes and I could barely take it. It was me and my little girl and I was so nervous for us
Stayed 1 night in May 2025

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay away

Roach infested. The end....
Stayed 1 night in Apr 2025

2/10 Terrible

Neshmarie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches lots of people screaming
Stayed 1 night in Apr 2025

2/10 Terrible

Jodi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Pet friendly, bad smell

We got moved. The hotel was pet friendly and smelled like wet dog. My parents door was off the hinges and when reported they said thanks, we’ll look into it. My step father had to lift door up each time to leave room. Worse part is they never contacted us that we were being moved to a different hotel. I had called to confirm and had to call several times to find out new location, etc. Will not stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Gilbert, Guilford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not open to the public. They charged me anyways.
Stayed 3 nights in Jul 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities

Think twice about it

I have used this hotel many times before and just seems to be going downhill.the card entry system still doesn't work for exterior doors 2 years later. I do not think housekeeping knows what a vaccum is.maitence department has no idea how to clean carpets. Housekeeping should be given scrubbing bubbles to use on tubs it doesn't matter what area you stay in the hotel same issue. The biggest draw back was the group in the lobby when I arrived then I found out they are using hotel as housing. The other big iss was when I went up stairs to my room the whole hallway smelled of fish.(cooked)when I got to my room other end of hall I left my door open and open the window to get smell out of hallway.i said something to the front desk they informed me it was a long term tenant. They apologized to me. I said say something tell they to open windows when cooking. I guess it's time to find a new place when in town because it truly seems that the owner of property doesn't care about things. The front desk did all they could for me I said thank you. It's amazing that the price here is only slightly less than other hotels in area with far better amenities.
Stayed 2 nights in May 2023

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

MARK

Liked: Cleanliness, property conditions & facilities
Central location but more importantly the staff here is exceptional.
Stayed 1 night in May 2023

4/10 Poor

Kyuhyung

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room had no ventilation and smelled bad, and I was assigned a room without even changing the bed sheets. I was on the first floor and the window screen door was torn and I couldn't even open it for air circulation. The length of the shower handle so tight that even an adult woman could not open the shower by my self without my husband's help. Only good thing kind every staff and Coffee prepared in the lobby.
Stayed 1 night in May 2023

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Good value for the price
Stayed 1 night in May 2023

10/10 Excellent

Lynnette

Stayed 2 nights in May 2023

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was pleasant. Building is in need of improvement in every area. Non smoking, but room smelled of smoke. Bed was lumpy looking. Icemaker roared and leaked down the hall. After a local evening event, we chose to make a 2-hour middle-of-the-night drive home rather than stay.
Stayed 1 night in May 2023

2/10 Terrible

John

Stayed 2 nights in May 2023

6/10 Okay

geraldine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Chicapee

Hotel is old, needs a do-over.
Stayed 1 night in May 2023

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Shady place

Locked doors raises safety questions. Front desk staff was very good. Super friendly. Room smelled of smoke. Pillows were tiny. Stains on sheets. Bathroom was not good. Cracked tiles, dirty floor, stained tub. Definitely not the standard of Quality Inn’s I’ve stayed in before.
Stayed 1 night in Apr 2023

4/10 Poor

ahmand

Disliked: Cleanliness, property conditions & facilities
Bed was dirty like it a guess just got out. Hairs everywhere! A dirty cloth on the nightstand of idk what! All exits were proped open all night.
Stayed 1 night in Apr 2023

4/10 Poor

Randi

Travelled with family
When I arrived at the property, I sat in the parking lot with my young son and looked around, The building to the left had one window where it looked like someone had a brawl inside. The blinds were all beaten up and looked awful. I had read the reviews and they seemed mixed. I didn't feel safe going into the hotel so we left. I booked into the Tru Hilton a couple of doors down and called the Quality and cancelled my reservation. I am not usually a nervous person staying at hotels as I travel by myself often. This hotel just didn't feel safe to me. It looks as though people might live there instead of it being a hotel only facility.
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort

Owner needs to look into property

The owner needs to fix outside door locks. Rugs could use a good cleaning/ shampoo. Other than that it was a good place to stay
Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place overall

The owner needs to fix the eletronic door entry. This has been a issue for a while.if door is not propped open you can't get back in. You can go to front door but if nobody in lobby and the desk clerk has to go help another guest your stuck outside.
Stayed 1 night in Apr 2023

2/10 Terrible

Emilio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N othing the staff is rude wanted to charge me more than I pay for
Stayed 1 night in Mar 2023

6/10 Okay

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Blood

Our room had blood in the bathroom so we had to move rooms after we already unpacked with a one year old
Stayed 1 night in Mar 2023

10/10 Excellent

Bill

Travelled with group

Satisfied stay

It was just a quick night stay was very clean. Everything was intact. The only issue was the toilet was running slow, but I let the front end know so hope they were able to get that resolved.
Stayed 1 night in Mar 2023