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Red Roof Inn PLUS+ West Springfield

2.5 star property
Hotel near Big E in West Springfield

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Photo gallery for Red Roof Inn PLUS+ West Springfield

Lobby
Pillowtop beds, desk, blackout drapes, free WiFi
Deluxe Room, 2 Double Beds (Smoke Free)
Exterior
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free WiFi
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1254 Riverdale Street, West Springfield, MA, 01089
  • Big E
    ‪3 min drive‬
  • Baystate Medical Center
    ‪3 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

8.0 out of 10
Very good
(7 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free)

7.6 out of 10
Good
(52 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

About the area

West Springfield

Near the airport.Within a 15-minute walk of the hotel, you'll find Olympia Ice Center and Connecticut River. Q Pin 2's and Holyoke Mall are also within 3 miles (5 km).

What's nearby

  • Big E - 3 min drive - 2.8 km
  • Baystate Medical Center - 3 min drive - 3.9 km
  • MGM Springfield - 6 min drive - 7.4 km
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 7.7 km
  • Eastern States Exposition - 7 min drive - 6.7 km

Getting around

  • Springfield Union Station - 6 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Olive Garden - ‬14 min walk
  • ‪Panera Bread - ‬16 min walk

About this property

Red Roof Inn PLUS+ West Springfield

Hotel near Big E in West Springfield
As a guest of Red Roof Inn PLUS+ West Springfield, you'll find a vending machine, coffee/tea in a common area, and an ATM. Public spaces have free WiFi. Self parking is free.

This West Springfield hotel is smoke free.

  • 111 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1988
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • ATM
  • No smoking on site
Red Roof Inn PLUS+ West Springfield offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

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  • Breakfast included
  • Pet-friendly
  • Parking included
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The price is CA $137
CA $157 total
includes taxes & fees
Oct 2 - Oct 3
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 28.61
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 28.61 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 3.37 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0007233250
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0007233250. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 

Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Hotel West Springfield
Red Roof Inn West Springfield
Red Roof Inn West Springfield Hotel West Springfield
Red Roof PLUS West Springfield Hotel
Red Roof PLUS West Springfield
West Springfield Red Roof Inn
Red Roof Inn PLUS West Springfield Hotel
Red Roof Inn PLUS West Springfield
Red Roof Plus West Springfield
Red Roof Inn PLUS+ West Springfield Hotel
Red Roof Inn PLUS+ West Springfield West Springfield
Red Roof Inn PLUS+ West Springfield Hotel West Springfield

Red Roof Inn PLUS+ West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 321 out of 1018 reviews
Rating 8 - Good. 222 out of 1018 reviews
Rating 6 - Okay. 181 out of 1018 reviews
Rating 4 - Poor. 144 out of 1018 reviews
Rating 2 - Terrible. 150 out of 1018 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Caridad

Liked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Jesse

Travelled with pets
It’s was dog friendly
Stayed 1 night in Jun 2025

2/10 Terrible

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Jun 2025

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Okay if it is your only option.

I stayed here when I went to a show at the Eastern States Expo. Normally I stay at the Residence Inn by Marriott, but it was booked so could only get one nite there.. Red Roof was just across the parking lot, so I booked 2nd nite there. Was told I could not check in early, it was pouring rain, and was also told I would only be able to wait in lobby 30 min. The rooms smelled like cheap perfume over musty odor. Would only go back if I had no option.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Amazing space clean and well maintained
Stayed 2 nights in Jun 2025

2/10 Terrible

Alizza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It should be more lit in the parking lot it was not safe. We did not receive the snacks that we paid for. Neighbors were loud at midnight blaring music. Room was dirty walked in the door to a spider web and hair all over the floor. Dead bugs on the bathroom floor and stains on the linen.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bit confusing first time entering the parking lot but other than that everything was fine
Stayed 1 night in Jun 2025

2/10 Terrible

Sheila

Pillows were flat, bed was lumy,r air conditioner was very loud, , not efficient , roomm carpet smelled of beer and piss. Paid a $50.00 fee, have to wait for it to be refunded? Never again, ashamed of you Expedia!
Stayed 1 night in Jun 2025

2/10 Terrible

Mallory

Stayed 1 night in Apr 2025

8/10 Good

Tara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the front desk reps were wonderful however we dealt with Deb and Jeffrey most and they were amazing. They were very professional but they were also pleasant and patient. Jeffrey always had a smile on his face and went above and beyond his front desk duties. Deb was very quick to assist with finding us better rates and resulted in us saving money. Because of the 2 of them we stayed at Red Roof instead of looking for a different property as we are in the process of finding a new residence and Red Roof is our home until then. Housekeeping and maintenance staff was also very professional and helpful. they have a great team.
Stayed 2 nights in May 2025

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, room comfort

Decent stay

It was a decent stay. We needed something fast during a weekend that was extremely hard to find a vacancy and they had one room left. The room was clean but the bathroom needs renovation. Desperately needs a new tub. It worked for what we needed for one night. There were only 2 bath towels in the room. I guess that is standard. We had 4 people in our party for the one room. I asked the gentleman at the front desk for 2 more towels and he was giving some push back about giving me extra. That was a turn off. I don't know, I am paying for my stay. Can I please have some extra towels??
Stayed 2 nights in May 2025

2/10 Terrible

Marlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was musty, dirty, the mattress pad was full of stains! Absolutely horrible
Stayed 1 night in May 2025

4/10 Poor

Jabedur

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell and dirty.
Stayed 2 nights in May 2025

6/10 Okay

Heidi

Travelled with group
Disliked: Cleanliness

Okay stay, but no elevator if that's a necessity.

Had to use a wetted down hand towel to clean the pergo flooring. It felt tacky, and sticky as if it hadn't been cleaned in weeks.
Stayed 1 night in May 2025

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nicer
Stayed 2 nights in May 2025

4/10 Poor

Anita

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Danasia

Stayed 2 nights in May 2025

6/10 Okay

JERRY

Business traveller
Disliked: Staff & service
never changed anything for 1 nite. no fresch towels
Stayed 1 night in May 2025

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Kathleen

Stayed 2 nights and They did not clean the rooms. Had to empty our own garbage and take our dirty towels to the front desk to exchange for clean ones. The tub was dirty, shower curtain had mildew, and the rug was not vacuumed. The price gouging was insane. Had to pay $526 for 2 nights because it was graduation weekend, any other weekend, it would have cost $250.
Stayed 2 nights in May 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Very clean, needs updating

Room was very clean and neat. This property needs some serious updating tho. Our only complaint is that whatever is used for an air freshener was very strong. This can be hard on people with allergies. I was lucky and experienced no difficulties.
Stayed 1 night in May 2025

4/10 Poor

Nancy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was dirty and the rooms smelled. Was not clean, had hair in the tub and dirty wash clothes hanging on the shower. Would not recommend.
Stayed 3 nights in May 2025

2/10 Terrible

Kathleen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We waited too long to find a room for our daughter's graduation so this was the only one available. Our fault. There were four of us checked into a room with two double beds. There were two towels for the four of us. I figure no problem I'll just go ask for a couple more. The guy on duty says no more than two towels per room at a time. I explain that there are four of us registered. He says doesn't matter, it's company policy. Had to return a used towel after each shower to replace it with a clean one. The pillows were about an inch and a half thick so when I was asking for the towels I asked for some extra pillows. Nope, four per room. Company policy. All this for $350 for one night. Kinda reminded me of a hostel.
Stayed 1 night in May 2025

2/10 Terrible

zoe

Disliked: Cleanliness, property conditions & facilities
I mean… total for 2 nights: $500!!!! This is insane!!! This hotel should be no more than $60 a night!!! The room smell horrible, you can’t open the windows, floor was greasy and bedding was full of stains.
Stayed 2 nights in May 2025

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2025