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Grand Jersey Hotel & Spa

5.0 star property
5-star beach hotel near Port of Jersey

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Photo gallery for Grand Jersey Hotel & Spa

Beach views, serves lunch and dinner
Indoor pool
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Meeting facility
Deluxe Double Room, Ocean View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Esplanade, St. Helier, Jersey, JE2 3QA
  • Place, Port of Jersey
    ‪8 min walk‬
  • Place, Elizabeth Castle
    ‪9 min walk‬
  • Place, St. Helier Central Market
    ‪11 min walk‬
  • Airport, Jersey (JER)
    ‪8 min drive‬

Room options

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View

Superior Double Room, Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Double Room, Sea View

Classic Double Room, Sea View

Classic Double Room, Sea View

9.2 out of 10
Wonderful
(19 reviews)
  • 20 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room (may have frosted Windows)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room (may have frosted Windows)

9.6 out of 10
Exceptional
(15 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View

9.0 out of 10
Wonderful
(29 reviews)
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Park View

9.6 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room (may have frosted window)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Twin Room (may have frosted window)

9.4 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Small Classic Double

Small Classic Double

Small Classic Double

9.4 out of 10
Exceptional
(8 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View

9.4 out of 10
Exceptional
(19 reviews)
  • 20 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

About the area

St. Helier

Steps from the beach.Within a 5-minute walk of this St. Helier hotel, you'll find St Aubin's Bay and Jersey Opera House. Port of Jersey and The Georgian House are also within half a mile (1 km).

What's nearby

  • King Street - 8 min walk - 0.7 km
  • Port of Jersey - 8 min walk - 0.7 km
  • Elizabeth Castle - 9 min walk - 0.8 km
  • St. Helier Central Market - 11 min walk - 0.9 km
  • St. Helier Beach - 14 min walk - 1.2 km

Getting around

  • Jersey (JER) - 14 min drive

Restaurants

  • ‪Cargo - ‬7 min walk
  • ‪spice of life - ‬7 min walk
  • ‪KFC - ‬7 min walk
  • ‪Locke’s - ‬9 min walk
  • ‪Bella Italia - ‬7 min walk

About this property

Grand Jersey Hotel & Spa

5-star beach hotel near Port of Jersey
Grand Jersey Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. A hot tub, a sauna, and a terrace are also featured at the luxury Grand Jersey Hotel & Spa. Limited free parking is available on a first-come, first-served basis.

This 5-star St. Helier hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1890
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Grand Jersey Hotel & Spa offers 123 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This St. Helier hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Free WiFi
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4.4 out of 5, Excellent, 1,007 reviews
The price is CA $228
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includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 6.66 per day)
  • Free self parking on site
  • Limited onsite parking (max 8 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • Private picnics

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25.00 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 6.66 per day(164 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Children under 16 years old are allowed in the pool from 7 AM to 12:30 PM and from 2 PM to 7 PM.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Jersey
Grand Jersey Hotel
Grand Jersey Hotel St. Helier
Grand Jersey St. Helier
Hotel Grand Jersey
Grand Jersey St Helier
Grand Jersey Hotel Spa
Grand Jersey Hotel & Spa Hotel
Grand Jersey Hotel & Spa St. Helier
Grand Jersey Hotel & Spa Hotel St. Helier

Reviews

Grand Jersey Hotel & Spa Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 738 out of 1005 reviews
Rating 8 - Good. 201 out of 1005 reviews
Rating 6 - Okay. 45 out of 1005 reviews
Rating 4 - Poor. 12 out of 1005 reviews
Rating 2 - Terrible. 9 out of 1005 reviews

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities
Lovely staff!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good old-fashioned courtesy from ALL staff, especially ALVIS. Spotlessly clean, superb location, perfect breakfast. good sized rooms. Had a thoroughly enjoyable stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable room, though rather small. We were on the third floor so think some of these attic rooms were smaller than most rooms. Air condition wouldn’t go any lower the 19 degrees centigrade; this might be a problem if very hot outside. We were continually provided with bottled water and milk for the room. Had nice sea view which included a view of Elizabeth Castle. Breakfasts very good with plenty of choice and good service. Meals in The Terrace restaurant were very expensive and not good value for money. We ate in local restaurants mostly.
Stayed 7 nights in Jun 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it all, attention to detail. Staff service, food quality, cleanliness.
Stayed 5 nights in Jun 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first and last thing to say about this hotel is the staff. Warm, kind, thoughtful and efficient. This applies from the second one enters and applies to reception, bar, restaurant, porters and even the bedrooms. It's so rare and at such a high standard it overshadows everything else and forgives some of the shortcomings. I'm not sure it is actually a 5 star ...bathrooms clean and fully functional but tired. Getting juice , it's from a carton and not fresh and I can give lots of other examples. Who cares? It's a lovely hotel and your stay is guaranteed to be enjoyable.
Stayed 1 night in Jun 2025

10/10 Excellent

Mariann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this hotel provide a world class service. The hotel is super clean, spotless in fact. Thank you ….
Stayed 3 nights in Jun 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cleaning staff and breakfast staff were very pleasant and very obliging and helpful. However there was one member of the reception staff who when we presented him with a problem promised to look into it but never got back to us. Our room was very tired looking with chips all around the coffee table and the furniture was all a very dark brown. The room wasn’t cheerful looking at all , the bed was very comfortable and the view and the balcony was great, but the room as a whole was cheerless. The breakfast was excellent , with cereals, fruits, meats, cheeses and hot food and bread for making toast. It was the best hotel for breakfast that we had been in. The lift nearest to our room was out of action during our stay which meant we had to walk down a few corridors with our cases to find another lift. Luckily apart from arriving and leaving we were able to use the stairs nearest our room. The room was expensive to us and I do not think that we will use this hotel again if we ever visit Jersey again.
Stayed 7 nights in Jun 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities
Liked sea front and bay view location. Excellent choice of food for breakfast. Main lift nearest reception was out of service for the duration of our stay. TV service in all rooms on 1st and 2nd floors out of service for 4 days of our stay
Stayed 7 nights in May 2025

10/10 Excellent

Ashleigh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Even though I am a frequent visitor to Jersey I have not stayed at the Grand before, however it was a great choice. The staff are friendly and helpful, the hotel is quiet and well maintained. It was great value and even though I chose a cheaper room option it was spacious, clean and had a good view.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice, staff friendly, food great and has some lovely touches such as milk and cookies for kids at bedtime. The spa and pool were nice and welcoming to youngsters. A big downside for us was the disabled entry way with quite a heavy door to negotiate. The hotel is located opposite the beach with great views of Elizabeth castle, but next to quite a busy road. The location also has the benefit that it is very close to st Helier shops and restaurants and the bus terminus though.
View of hotel from the castle
View from room
Stayed 7 nights in May 2025

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While having been updated it has kept its period charm. Great position with beautiful views and within walking distance of all St Helier amenities. Very comfortable rooms and friendly helpful staff. Bus service is amazing and you can get pretty much anywhere on the island for a very reasonable flat price fare.
Stayed 7 nights in May 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful and friendly staff. Cleanliness around the hotel first class. In my opinion the only disadvantages were that the food and drinks were rather pricey due to the additional service charge. This service charge did not apply only to the hotel but it seemed that it was imposed throughout Jersey.
Stayed 4 nights in May 2025

8/10 Good

Danielle

Stayed 3 nights in May 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our break here. Extremely conveniently placed for buses around the island. Hotel lovely, only fault was the lift being very small and quite slow- although I think they had a second lift out of order at our time of visiting. Can recommend highly
Stayed 4 nights in May 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ian

Stayed 2 nights in May 2025

6/10 Okay

LYNN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very polite and friendly. The facilities in the hotel were excellent. I wouldn’t hesitate to recommend the Grand Jersey.
Stayed 5 nights in May 2025

10/10 Excellent

Caerys Francesca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying at the Grand Jersey Hotel. From the minute we pulled up the staff made sure everything was catered for - with smiles on their faces. Every single staff member we encountered added to our experience. We had a massage in the spa which was excellent - the massage itself, the environment, the attention to detail - all perfect. The hotel has wonderful views of St Aubins Bay & Elizabeth Castle - sitting on The Terrace for a drink whilst the sun went down was a fave daily activity. 3 mins walk is a bus stop that took us door to door to everywhere we visited. We had a very relaxing & pampered week thanks to the team at the Grand :)
Stayed 4 nights in May 2025

8/10 Good

Sharon Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We particularly enjoyed the sheltered sun terrace at front of hotel for afternoon drinks. The breakfast buffet was extensive too!
Stayed 2 nights in May 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring Break

Hotel was beautifully located overlooking Elizabeth Castle and ideally situated for access to St Helier centre and the Island transport network. With a large Ocean View Room on the 2nd Floor,perfect for a relaxing Break. All Staff from Reception/Concierges to Restaurant and Room Servicing were friendly,unfailingly polite and made for a very enjoyable stay.
Stayed 4 nights in May 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

George

Stayed 7 nights in May 2025

10/10 Excellent

Ian

Stayed 1 night in May 2025