Ratings based on 2,149 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 12, 2024
Comment from Hotel Management
May 15, 2024 by Customer Service, Hotel Management
Jose, we're thrilled to hear you had a five-star experience at Crystal Palms Beach Resort! We truly appreciate your rating and we hope to welcome you back for another exceptional stay soon.
by A traveller from Fort Wayne
Posted Feb. 17, 2024 on Expedia
The people was nice
Comment from Hotel Management
Feb. 24, 2024 by Customer Service, Hotel Management
Jeffrey C, it's apparent that the interactions with our team members at Crystal Palms Beach Resort made a positive impression on you. Thank you for sharing this feedback, we strive to provide a welcoming environment for all our guests. We look forward to delivering an even better experience on your next visit.
by A traveller from St Johns
Posted Feb. 8, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Customer Service, Hotel Management
Regina, thank you for choosing Crystal Palms Beach Resort and taking the time to rate us. We're pleased to see that your stay was an enjoyable experience. We hope to have the opportunity to welcome you once again in the future.
by A traveller
Posted Feb. 3, 2024 on Expedia
Just a lovely stay can’t wait to go back
Comment from Hotel Management
Feb. 4, 2024 by Customer Service, Hotel Management
Brian, it's delightful to hear that you had such an enjoyable time at Crystal Palms Beach Resort. We can't wait to welcome you back for another lovely stay. Safe travels until then.
by A traveller
Posted Jan. 31, 2024 on Expedia
Workers were very nice
Comment from Hotel Management
Feb. 1, 2024 by Customer Service, Hotel Management
David, we're thrilled to learn that your stay at Crystal Palms Beach Resort was a pleasant one. It's fantastic to hear that our team members left a positive impression on you. We hope to welcome you back soon for another enjoyable stay.
by A traveller
Great location and space, friendly service
Posted Jan. 29, 2024 on HotelsThe location is awesome, right across from the beach and an easy walk to many bars and restaurants. Spacious condo with in unit kitchen and washer/dryer was awesome, and all the staff were so friendly. The rooms are just not clean at all. The floors were truly disgusting- all of our feet were black after walking barefoot on the tile. We found wrappers and used medication containers in the bedside drawers and under the beds there were bottle caps, napkins, etc. The sheets felt sandy when we got into bed the first night so we immediately re washed all the bedding, and there was a huge stain on the living room couch. Honestly if you’re not opposed to giving the place a quick re-cleaning when you arrive, it’s well worth the price for a great location and lots of space.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Danielle, it's lovely to learn that you appreciated Crystal Palms Beach Resort's fantastic location, convenient amenities, and friendly team members. We're concerned about your remarks regarding cleanliness, it's crucial to us and our guests. Typically, our spotless condos, including the floors, are always ready for our visitors. We'll be sure to review your experience with the team to avoid such oversights in the future. Your generous understanding of the value of our location and space is appreciated, and we aim to make your next visit even more enjoyable.
by A traveller
Posted Jan. 27, 2024 on Expedia
I was really turned off by the whole situation. The first room I was assigned had a palmetto bug problem. Which is another name for roach… according to the desk they recently sprayed - I still asked for a new room- they may not be infested but when I tried to kick the bug out it literally crawled under the door to get in. The next room I was given the lock for the door wasn’t connected it was just hanging by a paper clip set up. Had I seen a rating like this originally I would have stayed elsewhere.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Devyn, we apologize for the inconvenience you encountered during your stay related to unwanted guests of the insect variety and issues with room security. The comfort and satisfaction of our guests remain our top priority, and it seems we did not meet these expectations on your visit. Please rest assured that we continuously conduct pest control measures and are addressing the door lock issue that you mentioned. We value your feedback and hope for an opportunity to give you a better experience in the future.
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Thank you for the amazing rating, Joseph!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Crystal Palms Beach Resort soon!Thanks again for leaving your feedback!
by A traveller
Posted Jan. 25, 2024 on Expedia
Staff was very nice. Patrons friendly too. A couple of beetles on the kitchen floor- no big deal. Hot tub needing attention- we mentioned it to the staff. Pool people came on the 4th day; filled the hot tub and got the chemicals back in balance. We would-WILL definitely stay here again.
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
Beth, thank you for your wonderful review. We're pleased to hear that you appreciated our warm team members and enjoyed the friendly atmosphere at Crystal Palms Beach Resort. It's encouraging to know you found the minor issues with the kitchen and hot tub manageable and believe our team responded effectively. We can't wait for your return visit.
by A traveller
Posted Jan. 22, 2024 on Expedia
Furniture needs updating. Needs raised and elongated bathroom stools.
I liked the newly painted walls and trim.
Comment from Hotel Management
Jan. 22, 2024 by Customer Service, Hotel Management
Max, thank you for sharing your views about your stay at the Crystal Palms Beach Resort. It's wonderful to know our updated decor and fresh paint appealed to you. Your feedback regarding the furniture and bathroom amenities is noted and will be taken into consideration. We always strive to enhance our guest's experience. We anticipate your next stay with us.
