4/10 Poor
Jordan
Nov 25, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities
First of all, my mom can’t easily use steps, and our room had no elevator access. We weren’t told this before booking or checking in.
The rooms and property are very dated. There wasn’t enough light to do our makeup in the morning, even in the bathroom. Several outlets didn’t work.
The tub, while technically not dirty, had stains along the edges and in the caulking. I didn’t feel comfortable giving my daughter a bath. Also, I slept on the side of the bed near the wall, and it smelled musty and dirty there—like the carpet on that side hadn’t been cleaned in a long time. It was strong enough to keep me awake.
I always thought Toftrees was supposed to be more of an upscale property. This was not upscale at all.
Jordan
Stayed 1 night in Nov 2025