2/10 Terrible
Stephanie H.
Apr 27, 2026
Disliked: Cleanliness
If I could rate it zero stars, I would. I have never had such a horrible experience before. Upon arrival, I was already hesitant due to the junk next door (directly next to the driveway) and the nonstop barking dogs. Tried to brush it off. Went into the home immediately hit with the smell of mold trying to be covered by an enormous amount of air freshener. Upon walkthrough, I and my friend almost fell through the living room floor. It was rotted and falling in. I contacted the host and asked if they were aware of the living room floor. I was met with a hostile reply of something along the lines of the floor is fine if you don't like it stay somewhere else. I then replied and asked for them to contact me as the floor was not fine. The host then told me she has video of me jumping on the rotted floor. I was not jumping and have video and photo proof of everything I claimed. I contacted customer service and the host had to refund me after fighting me on it and it getting escalated to the care team. She ruined my birtbday weekend by lying and threatening me. Not only is the host unprofessional and rude, the house is unsafe. Highly recommend avoiding this home and host.
Stephanie H.
Stayed 3 nights in Apr 2026
