Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Camping au bord du lac
Publié le 30 mai 2023 sur Hotels2 nuits en tente wilderness sympas mais très fraîches le matin.
Le lieu est fantastique avec des kangourous sauvages dans le camping.
Le restaurant est aussi très bon.
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Kelly , Gestion de l’hôtel
Thank you for the review. It is great to live side by side with our Eastern Grey Kangaroo population which inhabit the Eco Camp. Mornings have been a little colder than expected this year but we always have ample blankets on hand, should they be needed. We hope to see you the next time you are in Australia.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Coming from the USA, we had never seen a kangaroo outside of a zoo. This place was AMAZING!! It surpassed every expectation we had, the bed was comfortable, everyone was very nice, and watching the kangaroos in the evening and mornings is something we will never forget!!
par un voyageur
Glamping but not in style
Publié le 11 janv. 2024 sur HotelsCheck in times are not 2pm like hotels.com advises, its 3pm if you are staying in the glamping tents, and 2pm all other camping styles.
Duct tape used to secure the screen door, and not clean properly with pizza box and water bottle left under the main bed from whomever used the room last.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par KellyC, Gestion de l’hôtel
Thank you for your review. We apologise the check in time was listed as 2pm and have updated accordingly on the booking platform. We deeply regret that you found an empty pizza box and a water bottle under the bed and duct tape on the door to your room. Please rest assured that such oversights are not reflective of our usual standards, and we are taking immediate steps to address this issue with our housekeeping team. We understand the importance of cleanliness and maitenance and we are committed to ensuring that similar incidents do not happen in the future. We would like to express our gratitude for bringing this to our attention and hope to see you again, in the near future.
par un voyageur de Venlo
Publié le 9 janv. 2024 sur Expedia
Geweldig locatie met mooie glamping faciliteiten. De vele en verschillende dieren maken het plaatje compleet
Commentaires de Gestion de l’hôtel
9 janv. 2024 par KellyC, Gestion de l’hôtel
Thank you for your5 star review. It's great you enjoyed the Glamping Tents and the abundant wildlife. We hope to see you again, soon.
par un voyageur
Inflexible and bad customer service
Publié le 6 janv. 2024 sur HotelsVery inflexible. We had a booking and our daughter got sick and was in hospital for a week. We tried twice to request a postponement of one week via the Hotels.com customer service. After several days of no response, we called the accommodation directly. We asked if we could postpone the booking by 1 week as they showed availability during that time at the same price but hey refused and charged us 100% for no show saying that the booking could not be cancelled. Very bad customer service.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par KellyC, Gestion de l’hôtel
Hi Oliver. I have also responded via your Google review. Unfortunately we received no communication that you would not be arriving. We have checked all online messaging tools but there was nothing received. Unfortunately this resulted in as a no show as the room was being held for your stay. We were contacted the day after you were due to arrive. As the room was held and we were not informed previously, this results in a full cancellation fee, as per our policy.
par un voyageur
Publié le 19 déc. 2023 sur Lastminute
Commentaires de Gestion de l’hôtel
29 déc. 2023 par KellyC, Gestion de l’hôtel
Hi Saria. We would be very keen to learn more about your stay, to assist in our continued efforts on improving our services. Would you mind providing more information to the Expedia team so they can pass on the details resulting in a 2 star review.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
par un voyageur
Publié le 8 déc. 2023 sur Hotels
Stayed for a couple of nights in Paperbark Glamping Tents, family of 4.
Kids loves the kangaroos! Awesome grounds, extremely well kept!
Restaurant on site is a massive plus - food is ok (expect Pub Meal), and good bar on site with Gelato Bar for the kids.
Area is good - way out of the rat race. Great place to base yourself and explore Noosa Northshore by 4WD.
The lake is good for toddlers (ankle deep forever…..) not ideal for a swim due to shallow depths (think canoe / paddle boards)
Would I stay again? Yes. The Glamping tents are fantastic!
Commentaires de Gestion de l’hôtel
11 déc. 2023 par KellyC, Gestion de l’hôtel
Thank you for the review Glen. We look forward to welcoming you back in the near future.
par un voyageur
Publié le 29 nov. 2023 sur Expedia
We loved the nature-aspect of the camping!
We missed plates & cutlery.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par KellyC, Gestion de l’hôtel
Thank you for your feedback Rachel.
par un voyageur
Publié le 29 oct. 2023 sur Expedia
The showers were appaling. No pressure and this really needs fixing as customers expect better when glamping.
The fish and chips looked amazing, but the fish was off. The restaurant did not agree to reimburse this and that was disappointing and again unexpected from such a restaurant.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par KellyC, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent visit to Cootharaba did not meet your expectations, and we appreciate the opportunity to address your concerns.We are genuinely sorry to hear that the freshness of our fish & chips did not meet your expectations. Traditionally this is one of our most popular dishes and we recieve rave reviews. Our commitment to quality is something we take very seriously. Upon discussing with the staff they advised they would have openly provided a new meal but this was not requested at the time.
