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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
4-star hotel near Tunjungan Plaza, connected to a shopping center

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Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Outdoor pool, pool umbrellas, sun loungers
Reception
Daily buffet breakfast (IDR 250000 per person)
BBQ/picnic area
Hallway

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Room service

Explore the area

View in a map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Place, Grand City Surabaya
    ‪17 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

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About the area

Surabaya

City center retreat .You'll be steps from Tunjungan Plaza and within a 10-minute walk of Grahadi with a stay at this Surabaya Center hotel. Joko Dolog Statue and Surabaya Youth Center are also within half a mile (1 km).

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.1 km
  • BG Junction - 12 min walk - 1.0 km
  • Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
  • Grand City Surabaya - 17 min walk - 1.4 km
  • Submarine Monument - 18 min walk - 1.5 km

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 40 min drive

Restaurants

  • ‪Toby’s Estate - ‬1 min walk
  • ‪Swimming Pool - Four Points - ‬1 min walk
  • ‪Thai Street Restaurant - ‬2 min walk
  • ‪Genki Sushi - ‬4 min walk
  • ‪Sushi Tei - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

4-star hotel near Tunjungan Plaza, connected to a shopping center
Four Points by Sheraton Surabaya, Tunjungan Plaza offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 8 meeting rooms. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Surabaya, Tunjungan Plaza. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 1 building
  • 293 guestrooms or units
  • 11 levels
  • Built in 2016
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Surabaya, Tunjungan Plaza offers 293 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

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Four Points by Sheraton Surabaya, Pakuwon Indah
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  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 190 reviews
The price is CA $104
CA $126 total
includes taxes & fees
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Property amenities

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 43-inch LED TV

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 665500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 490000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Reviews

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 205 out of 293 reviews
Rating 8 - Good. 72 out of 293 reviews
Rating 6 - Okay. 12 out of 293 reviews
Rating 4 - Poor. 2 out of 293 reviews
Rating 2 - Terrible. 2 out of 293 reviews

Reviews

10/10 Excellent

Yuliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
Stayed 2 nights in Jul 2025

8/10 Good

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Nur Aliffah

Stayed 3 nights in Jun 2025

10/10 Excellent

Jesslyn

Stayed 2 nights in May 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Zeng

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay and the staff are super friendly.
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
Stayed 2 nights in Apr 2025

10/10 Excellent

KAI PENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel near shopping malls and a lot of dining options.
Stayed 1 night in Jan 2025

10/10 Excellent

Tengku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

KANA

Stayed 1 night in Feb 2025

10/10 Excellent

Tariq

Stayed 2 nights in Feb 2025

10/10 Excellent

KAI PENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025

10/10 Excellent

Turhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Paulus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Shanan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Shanan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kok Shong, Mentakab

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teguh

Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Dina

Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Danilo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay!!

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024