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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
4-star Art Deco hotel near Pakuwon Mall, connected to a shopping center

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, alfresco dining, open daily
Property video
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Rooftop bar, alfresco dining, open daily
Daily buffet breakfast (IDR 154880 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Place, Pakuwon Mall
    ‪1 min walk‬
  • Place, Pakuwon Trade Center
    ‪3 min walk‬
  • Place, Tunjungan Plaza
    ‪12 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living room

Premium Suite, 1 King Bed, Non Smoking

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Surabaya

In shopping district.A stay at this hotel places you within half a mile (1 km) of Pakuwon Mall and 3 miles (5 km) of Al-Akbar Mosque. Taman Bungkul is within 6 miles (10 km) and Tunjungan Plaza is within 9 miles (15 km).

What's nearby

  • Pakuwon Mall - 1 min walk - 0.1 km
  • Pakuwon Trade Center - 3 min walk - 0.3 km
  • Surabaya Zoo - 8 min drive - 8.0 km
  • Tunjungan Plaza - 12 min drive - 9.5 km
  • Suramadu Bridge - 24 min drive - 19.1 km

Getting around

  • Ngagel Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Zenbu House Of Mozaru - ‬1 min walk
  • ‪Yamagoya Ramen - ‬1 min walk
  • ‪Magnolia restaurant - ‬1 min walk
  • ‪Pepper Lunch - ‬1 min walk
  • ‪EXCELSO - ‬2 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

4-star Art Deco hotel near Pakuwon Mall, connected to a shopping center
Four Points by Sheraton Surabaya, Pakuwon Indah offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The business-friendly Four Points by Sheraton Surabaya, Pakuwon Indah also features concierge services, dry cleaning/laundry services, and a front-desk safe. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 310 guestrooms or units
  • 17 levels
  • Built in 2019
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 49-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 175 out of 219 reviews
Rating 8 - Good. 29 out of 219 reviews
Rating 6 - Okay. 12 out of 219 reviews
Rating 4 - Poor. 1 out of 219 reviews
Rating 2 - Terrible. 2 out of 219 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

BEE HOON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
We have been traveling for 2 months all over Asia and the breakfast was the best anywhere. The location being right next to this mall was perfect. The staff friendly. It smelled very nice and beds were comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Yung Heng

Stayed 6 nights in Dec 2025

10/10 Excellent

Say Min

Business traveller
Liked: Cleanliness, staff & service, amenities
Extremely friendly service from every single staff i meet!
Stayed 2 nights in Dec 2025

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kim-Fu

Liked: Cleanliness, amenities, property conditions & facilities
I love everything that the hotel offers but the breakfast really stood out. They offer the best authentic Indonesian food and more. The chef personally came to us and offered salmon belly soup that is so delicious. The juice is fresh. There are fresh fruits but unfortunately they don’t have my favorite Harum Manis mangoes, sirsak and nangka.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edward Z J

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly and helpful!
Stayed 1 night in Nov 2025

10/10 Excellent

Anik

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀
Stayed 1 night in Nov 2025

8/10 Good

Charlotte

Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Stayed 5 nights in Oct 2025

10/10 Excellent

Goh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located above a huge mall woth lots of food options and shopping
Stayed 1 night in Oct 2025

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staffs
Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Vincent Chew Meng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Leng teck

Stayed 1 night in Sep 2025

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and great hotel

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!
Stayed 4 nights in Aug 2025

10/10 Excellent

Nur Sahirrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay!

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

I always stay here when visiting Surabaya Great service and breakfast spread
Stayed 2 nights in Jul 2025

10/10 Excellent

UTPAL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Adrian KimTju

Liked: Cleanliness, amenities, property conditions & facilities
It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.
Stayed 8 nights in Jan 2024

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

istna

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very comfortable. It would be better that there are hooks/hanging bars to hang our wet swimming costumes in the toilet. Also, would appreciate there is a grab bar in the shower, for safety purposes.
Stayed 4 nights in May 2025

10/10 Excellent

Noorrisham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025