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ibis Surabaya City Center

3.5 star property
3.5-star spa hotel near Tunjungan Plaza

Choose dates to view prices

Photo gallery for ibis Surabaya City Center

Lobby sitting area
Bar (on property)
In-room safe, desk, laptop workspace, blackout drapes
Front of property
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271
  • Tunjungan Plaza
    ‪7 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪12 min walk‬
  • Grand City Surabaya
    ‪17 min walk‬
  • Surabaya (SUB-Juanda)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

City view

Standard Room, 2 Single Beds

  • City view
  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • City view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Surabaya

Heart of Surabaya.Within a 10-minute walk of this Embong Kaliasin hotel, you'll find Tunjungan Plaza and Sharp Bamboo Monument. Joko Dolog Statue and Grahadi are also within half a mile (1 km).

What's nearby

  • Tunjungan Plaza - 7 min walk - 0.7 km
  • Surabaya Plaza Shopping Mall - 12 min walk - 1.1 km
  • Grand City Surabaya - 17 min walk - 1.5 km
  • Surabaya Zoo - 4 min drive - 3.8 km
  • Airlangga University - 7 min drive - 6.4 km

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Arumanis Restaurant - ‬4 min walk
  • ‪My Story - ‬3 min walk
  • ‪Soto Ayam Cak Soleh - ‬2 min walk
  • ‪Kizahashi Restaurant - ‬4 min walk
  • ‪Ria "Food Center Surabaya - ‬1 min walk

About this property

ibis Surabaya City Center

3.5-star spa hotel near Tunjungan Plaza
Ibis Surabaya City Center offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 1937 square feet (180 square meters) and includes conference space. Spa services, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Surabaya City Center. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star Surabaya hotel is smoke free.

  • 224 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 1937 sq ft of conference space
  • 180 sq m of conference space
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Ibis Surabaya City Center offers 224 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s).

Languages

English, Indonesian

Similar properties

Standard Room

Hotel Neo Gubeng - Surabaya by ASTON

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 67 reviews
The price is CA $35
CA $44 total
includes taxes & fees
May 31 - Jun 1
Hotel Neo Gubeng - Surabaya by ASTON

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 100,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ibis Basuki Rahmat
Ibis Surabaya Basuki Rahmat
ibis Surabaya City Center Hotel
ibis Surabaya City Center
Ibis Surabaya City Center Hotel Java
ibis Surabaya City Center Hotel
ibis Surabaya City Center Surabaya
ibis Surabaya City Center Hotel Surabaya

ibis Surabaya City Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 82 reviews
Rating 8 - Good. 45 out of 82 reviews
Rating 6 - Okay. 9 out of 82 reviews
Rating 4 - Poor. 0 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tariq

Stayed 1 night in Feb 2025

8/10 Good

Kingpetch, Samutprakarn

Stayed 2 nights in Oct 2024

10/10 Excellent

shing hong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，價格合理。惟衛生清潔需要進一步增強。
Stayed 5 nights in Oct 2024

10/10 Excellent

AMINUDDIN

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

desi

Stayed 1 night in Apr 2024

10/10 Excellent

PATRICK, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024

6/10 Okay

Chuan Guan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA FEBRUARY 2024

Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024

10/10 Excellent

Ngai Weng

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023

6/10 Okay

Ahmad

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Nyoman

Stayed 2 nights in Jun 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022

2/10 Terrible

JAMES

Stayed 3 nights in Sep 2022

8/10 Good

WANG MENG

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly, effective, and efficient.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

Ok Ok. .. not bad

Overall Good. Receptionist friendly
Stayed 1 night in Sep 2018