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Surestay Plus Hotel by Best Western Susanville

2.5 star property
Enjoy free breakfast at this Susanville hotel

Choose dates to view prices

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Lobby
Reception
Breakfast, lunch, dinner served; American cuisine
Minibar, desk, laptop workspace, iron/ironing board
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Place, Lassen County Fairgrounds
    ‪5 min walk‬
  • Place, Diamond Mountain Casino
    ‪5 min drive‬
  • Place, Banner Lassen Medical Center
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

About the area

Susanville

In Susanville .You'll be within half a mile (1 km) of Lassen County Fairgrounds and 2 miles (3 km) of Roop's Fort with a stay here. Lassen County Chamber of Commerce and Lassen Historical Museum are also within 2 miles (3 km).

What's nearby

  • Lassen County Fairgrounds - 5 min walk - 0.4 km
  • Roop's Fort - 4 min drive - 2.5 km
  • Lassen County Chamber of Commerce - 4 min drive - 2.5 km
  • Diamond Mountain Casino - 5 min drive - 3.5 km
  • Banner Lassen Medical Center - 6 min drive - 4.6 km

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Frosty Mill - ‬2 min drive
  • ‪Starbucks - ‬8 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Courthouse Cafe - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Enjoy free breakfast at this Susanville hotel
There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Surestay Plus Hotel by Best Western Susanville. Self parking is free.

This Susanville hotel is smoke free.

  • 82 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • No smoking on site
  • Dining venue
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

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  • Parking included
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant

Things to do

  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 359 out of 924 reviews
Rating 8 - Good. 308 out of 924 reviews
Rating 6 - Okay. 147 out of 924 reviews
Rating 4 - Poor. 72 out of 924 reviews
Rating 2 - Terrible. 38 out of 924 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveller
Liked: Staff & service
The hotel staff was very nice. The room and bathroom need to be updated with newer furniture, pictures and enclosed glass shower.
Stayed 1 night in Sep 2025

6/10 Okay

Dorothy

It was ok but not up To Best Western standards
Stayed 1 night in Aug 2025

10/10 Excellent

DAVID, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jun 2025

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jun 2025

8/10 Good

Debra

Stayed 1 night in Jun 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Kathy

Liked: Staff & service
The hotel is very run-down. There was mold in the bathtub. The pool, right outside our door was stagnant and unuseable. The only good thing was the free breakfast at the restsurant next door.
Stayed 2 nights in Jun 2025

6/10 Okay

Kathleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is rundown and poorly maintained. The bathroom was representative--tub drains slowly, tub floor is slippery, the shampoo and conditioner receptacles on the wall were empty. The property grounds are also dirty and noisy.
Stayed 1 night in Jun 2025

4/10 Poor

Scot

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place needs some work. At the price we paid, we got ripped off. The grounds look like they need a pressure washer for at least a few days, then a deep scrub… Rooms look put together by a thrift shop manager.
Stayed 2 nights in Jun 2025

8/10 Good

Teresa, Monroe

Travelled with partner
Liked: Staff & service, amenities
Room was clean, large and convenient. Though it’s assessable, the soap , towel's, sink, additional security lock, handheld shower and bathroom mirror are all above the reach of anyone in a wheelchair. Also, our room had some type of air freshener that was a strong odor of maple syrup. After a while, it was a little overwhelming. The price was fair but far from what we would expect from a Best Western facility.
Stayed 2 nights in Jun 2025

6/10 Okay

Dan

Liked: Staff & service
This facility certainly works for a stay of a night or two, but could use some updating and deodorizing in the rooms.
Stayed 1 night in May 2025

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Love great customer service. Breakfast us the restaurant next door.
Stayed 1 night in Jun 2025

10/10 Excellent

wallace

Travelled with partner
Liked: Cleanliness
check in was smooth with no complications. the Hotel was full but my reservation was secured.
Stayed 1 night in Jun 2025

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs some repair,parking lot flower beds have been let go. It gets the job done. Cleanliness of the room seem to be good.
Stayed 1 night in Jun 2025

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On a 6 day trip, this was by far the most comfortable bed. Absolutely amazing. I slept like a rock because it was quiet and safe in the surrounding area. The complementary breakfast at Lumberjacks restaurant hit the spot. Overall, a really great experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Met all needs and friendly
Stayed 1 night in Jun 2025

2/10 Terrible

DJ

Travelled with group
Reserved 2 rooms, first room was deadbolted from the inside so we couldn't even get in almost as if someone was still in the room had to go back to the office to just have to move room because they had no staff to even check the room. The second room was dirty and old and the TV didn't work so I call the front desk and nobody even answered so I had to change all the HDMI cables around to get the TV to work. Next day we get back and can't get into the new first room so had to go all the way back to the office to get the key card updated again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lizzie

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
It was a great stay! The bed was kinda comfortable. The room was clean. The place was outdated. But it was doable.
Stayed 1 night in Jun 2025

8/10 Good

Kelsie

Stayed 1 night in Feb 2025

6/10 Okay

Monika

The Pool was dirty we could not use it
Stayed 1 night in May 2025

6/10 Okay

Miles

Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The complementary breakfast at the lumberjacks was a great surprise. Staff were friendly and the per policy was reasonable.
Stayed 1 night in Jun 2025

2/10 Terrible

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am severely as asthmatic and allergic to perfumes and strong chemicals. The reception room was so highly perfumed I had an asthma attack within a minute. I quickly put on an N95 mask, but the damage was done. I tried two different rooms, but both had scented air fresheners in them. I was unable to stay, and had to ask for a refund.
Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2025

10/10 Excellent

Larry, Eugene

Travelled with pets, Travelled with partner
Liked: Cleanliness
Very clean and updated
Stayed 1 night in Jun 2025