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Novotel Sydney West HQ Hotel

4.0 star property
4-star hotel in Rooty Hill

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Photo gallery for Novotel Sydney West HQ Hotel

6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Reception
Exterior
Indoor pool
3 bars/lounges

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
55 Sherbrooke Street, Rooty Hill, NSW, 2766
  • Place, Sydney Coliseum Theatre
    ‪3 min walk‬
  • Place, Western Sydney Parklands
    ‪4 min drive‬
  • Place, Blacktown International Sportspark
    ‪4 min drive‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

7.6 out of 10
Good
(5 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(33 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the area

Sydney

Rooty Hill stay.With a stay at this Rooty Hill hotel, you'll be within half a mile (1 km) of Sydney Coliseum Theatre and 2 miles (3 km) of Blacktown International Sportspark. Pinegrove Memorial Park and Western Sydney Parklands are also within 3 miles (5 km).

What's nearby

  • Sydney Coliseum Theatre - 3 min walk - 0.3 km
  • Western Sydney Parklands - 4 min drive - 3.1 km
  • Blacktown International Sportspark - 4 min drive - 3.1 km
  • Nurragingy Reserve - 5 min drive - 4.3 km
  • Pinegrove Memorial Park - 5 min drive - 3.9 km

Getting around

  • Sydney Rooty Hill Station - 15 min walk
  • Sydney Airport (SYD) - 43 min drive

Restaurants

  • ‪tnb Coffee - ‬13 min walk
  • ‪Little Bangkok - ‬3 min drive
  • ‪Lone Pine Tavern - ‬19 min walk
  • ‪Mama Lor Restaurant & Bakery - ‬16 min walk
  • ‪McDonald's - ‬3 min drive

About this property

Novotel Sydney West HQ Hotel

4-star hotel in Rooty Hill
Novotel Sydney West HQ Hotel offers its guests an indoor pool and a fitness center. There are 6 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 17222 square feet (1600 square meters) and includes a conference center. A terrace, a vending machine, and a garden are also featured at the business-friendly Novotel Sydney West HQ Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 164 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 17222 sq ft of conference space
  • 1600 sq m of conference space
  • Built in 2009
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
Novotel Sydney West HQ Hotel offers 164 accommodations with safes and complimentary bottled water. LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 38 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 6 restaurants

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 100.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's pool is closed from December 20 to January 3 yearly.

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 per person
  • Late check-out fee: AUD 100.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Rooty Hill Sydney
Novotel Rooty Hill Sydney
Novotel Sydney Rooty Hill
Novotel Sydney Rooty Hill Hotel Rooty Hill
Novotel Sydney Rooty Hill Hotel
Novotel Sydney West HQ Hotel Rooty Hill
Novotel Sydney West HQ Rooty Hill
Novotel Sydney West HQ

Novotel Sydney West HQ Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1007 reviews
Rating 8 - Good. 260 out of 1007 reviews
Rating 6 - Okay. 43 out of 1007 reviews
Rating 4 - Poor. 16 out of 1007 reviews
Rating 2 - Terrible. 20 out of 1007 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean, comfy bed nice big room, lots of parking and very convenient to train station and bus also walker able to the shops, nice heat pool, big gym which I didn’t have time to use it, great food too. Great staff very friendly and helpful and thanks for the compliment I had in my room ( soft drinks for the 5 days ) I was staying. I had a great time staying in Novotel Hotel, I highly recommended to everyone.
Stayed 5 nights in Sep 2025

8/10 Good

Angela

Stayed 1 night in Sep 2025

10/10 Excellent

moh farhad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience! Clean and comfortable place with friendly staff. Parking was safe and convenient, and the area felt quiet and secure. Would definitely stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean Rooms. Very nice Hotel.
Stayed 3 nights in Sep 2025

2/10 Terrible

Wendy

Travelled with family and small children
Disliked: Cleanliness, staff & service
We asked for an early checkin noting that this might not be available. Was told when we got there, on way to funeral nothing available in whole building. Very short time later that room available but would cost $100. At no point had this been mentioned prior to this point. The staff were not helpful and were rude
Stayed 1 night in Sep 2025

10/10 Excellent

Lale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Families

Room clean and spacious. Staff were so helpful and delivered an excellent customer experience
Stayed 1 night in Sep 2025

2/10 Terrible

Ian

Business traveller
Disliked: Staff & service

Unprofessional.

Staff on reception at check in was extremely rude. Don’t know where food was available, said everything was closed. Made it sound like we were the ones wrong when he couldn’t find our second room booking. Just rude and was on a personal call when the front door sliding doors open and he was shouting at the person on the other side.
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Stayed 1 night in Sep 2025

8/10 Good

Emma

Stayed 1 night in Aug 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities nearby was a bonus, but overall a great hotel
Stayed 1 night in Sep 2025

6/10 Okay

DAN

Business traveller
Liked: Cleanliness, staff & service

safest hotel in this area, reasonably price

good options for parking, fitness and dining choices in one location
Stayed 4 nights in Jul 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
We only required one night in the proximity of cemetery/chapel. Our room was splendid and spacious. The bed, not so comfortable. The pillows,for me, terrible. Usually supplied a firm pillow and a soft pillow. Borh were too firm for me. I ended up folding a couple of towel, but I did not sleep. Breakfast delivered to room was poached eggs and spinach. I requested no spinach and received a platefull. The staff were very friendly and the accommodations spotless.
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the motel for the concert. You do get a little road if your room is on that side but overall it was good
Stayed 1 night in Aug 2025

8/10 Good

Vicki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Amy-Louise

Liked: Cleanliness, staff & service
We stayed here due to location next to Coliseum to see a concert. West HQ next door is the only food option (if room service not suitable) which isn’t open for breakfast. Also small TV for a big corner room with a very difficult slow way to choose movies or regular stations was very frustrating. Having a room with a bath/spa would’ve been nice too for the price per night. Said there was a swimming pool but not onsite. It is part of the facility next door which isn’t convenient.
Stayed 1 night in Aug 2025

6/10 Okay

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jacinta

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
We had to change rooms in the middle of the night with a plumbing issue new room was freezing and nothing from anyone reception staff the next day or management days after. Breakfast was good and restaurant staff were nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here.
Stayed 1 night in Aug 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Aug 2025

10/10 Excellent

ROSHINI

Beautiful place
Stayed 2 nights in Aug 2025

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, great dinner and breakfast options, nice clean rooms
Stayed 1 night in Jul 2025

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, good sleep in a clean room
Stayed 1 night in Jul 2025

8/10 Good

Nathan

Stayed 1 night in Jul 2025

10/10 Excellent

christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room
Stayed 2 nights in Jul 2025