6/10 Okay
LAI FONG MICHELLE
Travelled with family
May 9, 2025
Liked: Room comfort
Services NOT worth the PRICE
We've stayed in this hotel for eight nights in two rooms, overall the in-room facilities are quite OK, however, the design of the bathroom is very inconvenient to guests. They said "separate shower" but in fact the shower heads are located right in the bathroom without any separation, therefore when you having a shower almost the whole bathroom would get wet. House keeping is another failure, every day there would be something they forgot to refill/replace either towel, bath robe, coffee or tea would be lacking. Not a single day during our stay (except the day when we check-in) something always not there. Both of our rooms have one day that they forgot housekeeping, we have to request one when we came back to see the room had not been made. This is not we expect when we paid the price for these rooms. Last but not least, the delay of releasing the holding deposits are totally unreasonable. It has been almost a week since we check-out and they still holding the amount on my credit card in pending status. All in all, I would avoid this hotel in my/our future trips. In this price range, there are many better choices.
LAI FONG MICHELLE
Stayed 8 nights in Apr 2025
