Our family, all from the US, enjoyed our stay here. Staff was helpful and friendly, rooms were well appointed and clean, bottled water was provided each day, and laundry service was available for purchase. We had 4 rooms for our group, and each was a different size/shape. Breakfast was available and convenient, but most of us preferred finding local vendors. There is a large lobby with a lot of seating for coffee or to regroup.
Every staff member we encountered was helpful. Most of our group are English speakers, and hotel staff was very accommodating. We noticed that many people in Taipei say they speak "very little" English, but seem to speak quite well.
We did hope to get transport from the airport to the hotel, but didn't realize we needed to make those arrangements 48 hrs in advance, which was not possible after delayed messaging back and forth with a 14 hour time difference to the US. If you want to book transport, be sure to plan well in advance.
Walking to the train was an easy 10 minute walk, and getting picked up by an Uber in front of the hotel was easy as well. There are several dining options in walking distance, as well as convenience stores and a grocer next door.