The hotel staff, as well as the cleaning staff, are very friendly. However, the hotel is somewhat outdated, the studioâs equipment is very basic, and the 6 mÂČ terrace faces the neighborâs boundary wall.
Upon our arrival in the early afternoon, we were confronted with constant noise: shouting, loud laughter, conversations, and music coming from a group of guests in the rooms above ours. Their behavior was also disrespectful, as they were throwing empty beer cans onto our terrace and the neighboring one.
I went several times to report the issue to the reception and asked for a room change, but no alternative was offered. The manager spoke to the guests, but nothing changed. We had to keep our window closed at all times, yet the noise remained perfectly audible. The situation continued the entire day, from 2 p.m. until 11 p.m.
I must say that I have never experienced anything like this in a hotel, and I am extremely disappointed. As we had an additional night booked, I returned to the reception the next morning to explain that I had paid for two nights and deserved to sleep without earplugs. Fortunately, on the second day, after further action from the manager, we were no longer disturbed by noise.
The hotel staff should have immediately moved us to another studio, even if it meant placing us in a more expensive room at their own expense, as this would have been the minimum expected in such a situation.
