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Borneo Royale Hotel

4.0 star property
Enjoy the spa at this 4-star Tawau hotel

Choose dates to view prices

Photo gallery for Borneo Royale Hotel

Cafe
Lobby sitting area
1 bedroom, in-room safe, desk, iron/ironing board
Front of property
Lounge

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • Housekeeping
  • Laundry

Explore the area

View in a map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000
  • Place, Eastern Cineplex
    ‪2 min walk‬
  • Place, Holy Trinity Catholic Church
    ‪2 min walk‬
  • Place, Eastern Plaza Shopping Center
    ‪2 min walk‬
  • Airport, Tawau (TWU)
    ‪34 min drive‬

Room options

View all photos for Superior Double or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Superior Double or Twin Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room

  • 27 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite Single Use

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite Single Use

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royale Deluxe Double Room Single Use

  • 27 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Royale Deluxe Double Or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Royale Deluxe Double Or Twin Room

  • Sleeps 2

View all photos for Superior Double Or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Superior Double Or Twin Room

  • Sleeps 2

View all photos for Deluxe Double Or Twin Room

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Or Twin Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite

  • Sleeps 2

Deluxe Suite

  • Sleeps 2

About the area

Tawau

In Tawau .With a stay at this Tawau hotel, you'll be steps from Holy Trinity Catholic Church and Eastern Plaza Shopping Center. Eastern Cineplex and Takada Night Market are also within half a mile (1 km).

What's nearby

  • Eastern Cineplex - 2 min walk - 0.2 km
  • Eastern Plaza Shopping Center - 2 min walk - 0.2 km
  • Holy Trinity Catholic Church - 2 min walk - 0.2 km
  • Takada Night Market - 3 min walk - 0.3 km
  • Bukit Gemok Forest Reserve - 6 min walk - 0.6 km

Getting around

  • Tawau (TWU) - 27 min drive

Restaurants

  • ‪Chagee - ‬8 min walk
  • ‪Kedai Kopi Seri Gaya 湖园茶室 - ‬8 min walk
  • ‪Pasar Malam Takada - ‬5 min walk
  • ‪Richiamo Coffee Tawau - ‬7 min walk
  • ‪Zus Coffee - ‬8 min walk

About this property

Borneo Royale Hotel

Enjoy the spa at this 4-star Tawau hotel
Borneo Royale Hotel offers its guests a full-service spa, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. The business-friendly Borneo Royale Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. An airport shuttle (available on request) is available for a fee.

This 4-star Tawau hotel is smoke free.

  • 180 guestrooms or units
  • Deli
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Borneo Royale Hotel offers 180 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

This Tawau hotel provides complimentary wired and wireless Internet access. LCD televisions come with satellite channels. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 6:00 PM on request

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Borneo Royale Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Reviews

Borneo Royale Hotel Reviews

7.0

Good

6.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 34 out of 189 reviews
Rating 8 - Good. 74 out of 189 reviews
Rating 6 - Okay. 40 out of 189 reviews
Rating 4 - Poor. 25 out of 189 reviews
Rating 2 - Terrible. 16 out of 189 reviews

Reviews

8/10 Good

Tc. Wong Sack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to event venue
Stayed 2 nights in Jul 2025

10/10 Excellent

Ooi, Kota Bharu

Business traveller
Liked: Staff & service
Bathroom floor was dirty
Stayed 1 night in Jul 2025

2/10 Terrible

Uyen, Henderson

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelly.
Stayed 1 night in Feb 2025

2/10 Terrible

Andrew

I asked for a booking in Lahad Datu and the Expedia site showed hotels over 200 km away without telling me so. I didn’t realize this until it was too late. Disappointed with Expedia.
Stayed 1 night in Oct 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2024

8/10 Good

Lan Shiun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel and some facilities need some update
Stayed 3 nights in Jun 2024

8/10 Good

Katharina

Liked: Staff & service
Disliked: Cleanliness, amenities
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires. Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site. If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Stayed 1 night in Jun 2024

6/10 Okay

Chung Yee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Broken, even a place to keep my soap during shower also do t have
Stayed 3 nights in Jun 2024

10/10 Excellent

Chung Yee

Business traveller
Liked: Cleanliness, staff & service
The Sauna and steam room are out of order
Stayed 4 nights in May 2024

6/10 Okay

Anders

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Its okay

The hotel staff was very friendly but the hotel is a bit old and it is all around. Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Stayed 4 nights in Jan 2024

8/10 Good

Dolatkanoo

Stayed 3 nights in Jan 2024

6/10 Okay

khairul

Stayed 1 night in Sep 2023

6/10 Okay

Suryana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Love the gym and sauna

The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022

2/10 Terrible

Pik Boon, Puchong

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service

Stay acceptable

This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022

8/10 Good

Ahmad Shah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jaspal Kaur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Andy

Travelled with family
Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021

4/10 Poor

Chung Yee

Stayed 2 nights in Nov 2021

10/10 Excellent

mohd safarin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
I dont' have my RM50 deposit back. No receipt issue by hotel.
Stayed 1 night in Aug 2020