Problems with the 3rd party food pantry company. Elevator broke down on the stay we were on the 3rd floor with all of our luggage and cooler. And had to carry down all items. Originally planning to extend the stay 2 more days, but after the mid week rate hike and a non working elevator and staff tuat really did not care or offer any solution or apologies i am no longer impressed by this location.
Great newly built hotel location in Temecula. All state of the art and clean. Room included very large walk-in closet, two queen beds, a sleeper couch and seating area and kitchenette. Would certainly stay here again.
Property was only a few months old. Very clean with large rooms. Nice kitchen area with large refrigerator.
A binder with information about the property and surrounding area would have been nice. There was a loud noise related to water going through pipes in adjoining rooms. Thin walls and floors between rooms.
I went through a third party to reserve the room, and was told the check in time was 11 once I drove the hour to get there I was told I would have to pay extra to get in a room or wait till 3 pm in order to get in the room. There was no care that I reserved the room the site said the check in was at 11 it was just blame the other site and pay up. I was there for my sisters birthday, and that was not how I wanted to start off my day.
Expedia said I could check in at 11am and when I got there they said 3pm. I went back at 3pm and the rooms werenât ready. We ended up waiting 40 min for our rooms and when I asked for some sort of credit the receptionist and manager got very defensive and rude. This is the worst experience Iâve had in a hotel.
New property. Very clean and a friendly staff. No pool but there is a small gym. No complimentary breakfast but there's a kitchenette in the room. Room is nice and spacious. We would stay again.
Absolutely stunning clean room. Comfortable bed and pillows, 3 pillows per bed. Sofa, large bathroom, large shower stall, barn slider door. Adorable kitchenette with dishwater and a full fridge and stovetop, microwave and coffee maker with coffee, decaf and tea available. They do have a gym, no pool.
The hotel was very Clean, Staff was friendly and our King bed Suite was clean, spacious and very comfortable. I also Loved the little kitchen that was in the room and if I had to find a negative it would be that I could not contact the hotel directly, I was never able to speak to a human.🫤
I would stay here again.â„ïž
I requested a handicap and you didnât have one available. Eric at the front desk came to my room to see if everything was ok with the bathroom. He said he would talk to the manager to get me want I needed. Excellent service!!