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Victoria Inn Hotel and Convention Centre

3-star property
555 Arthur St W, Thunder Bay, ON 1-855-887-0424
3.8 out of 5
Good!
See all 4 travelocity Reviews

"The staff sent us a text after we had been in the room for a few minutes to see if we had any problems with the room. The few issues we had were take ... " More

By a verified traveller on Sat 31 Aug 2019

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Hotel Description

Family-friendly 3-star hotel near Lake Superior

Near the airport

You'll find International Friendship Garden and Redwood Park within 2 miles (3 km) of this hotel. Centennial Botanical Conservatory and Chapples Golf Course are also within 3 miles (5 km).

Free water park, dining

Free water park access and a restaurant are featured at this smoke-free hotel. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Enjoy the indoor pool and perks like free self parking and free WiFi.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
CA $170* Per night/room 28 Apr. - 29 Apr.

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Inn Hotel and Conference Centre Thunder Bay ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Superior Inn Hotel and Conference Centre Thunder Bay

Everyone (2) Family (2)
5 out of 5

Posted by on 2 Nov. 2021

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4 out of 5
The staff sent us a text after we had been in the room for a few minutes to see if we had any problems with the room. The few issues we had were taken care of very quickly. It’s not a new place, but it’s very clean and I would definitely stay there again.

Posted by on 31 Aug. 2019

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Comment from Hotel Management

2 Sep. 2019 by Carly

Thank you for your review! We look forward to seeing you again

5 out of 5
The rooms were clean and the pool is big. Lots of restaurants near by.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by r

Thank you for the Amazing review! Raymond General Manager

1 out of 5

Not Good

Got the wrong room. General cleanliness and atmosphere of hotel was grimy. One half of hotel where elevator was located was being scraped and painted—felt like a worksite, not a hotel. Stumbled across a passed out drunk man on the stairwell. Staff was swift at solvingthe problem and also very nice, but that doesn’t make up for how crummy this hotel was. Not at all worth the price.

Posted by on 21 Jun. 2018

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Comment from Hotel Management

26 Jun. 2018 by Carly Turmaine

I'm sorry to hear about your experience. Notifying the front desk of the room issue would help resolve it. We are constantly upgrading the appearance of the hotel, during your stay we have been replacing the wallpaper in the hallways.

About the Victoria Inn Hotel and Convention Centre

Location 555 Arthur St W, Thunder Bay, ON P7E 5R5

Renovations + Closures

The following facilities are closed on Christmas Eve and Christmas Day:

  • Bar/lounge
  • Dining venue(s)

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

  • Children's pool
  • Indoor pool
  • Spa tub

Property Features

Victoria Inn Hotel and Convention Centre offers its guests a complimentary water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 15069 square feet (1400 square meters) and includes a conference center. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Victoria Inn Hotel and Convention Centre. Free self parking is available. This 3-star Thunder Bay hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 15069 sq ft of conference space
  • 1400 sq m of conference space
  • Built in 1970
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Victoria Inn Hotel and Convention Centre offers 181 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Thunder Bay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Chicago Joes - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation (varies based on length of stay)
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation.

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 35.00 (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Victoria Inn Hotel Thunder Bay
  • Victoria Thunder Bay
  • Victoria Inn Hotel Convention Centre Thunder Bay
  • Victoria Inn Hotel Convention Centre
  • Victoria Convention Thunder
  • Victoria Inn Hotel and Convention Centre Hotel
  • Victoria Inn Hotel and Convention Centre Thunder Bay
  • Victoria Inn Hotel and Convention Centre Hotel Thunder Bay

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.