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Hotel Palacio Azteca

3.5 star property
Family-friendly 3.5-star hotel near Plaza Rio Commercial Center

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Photo gallery for Hotel Palacio Azteca

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor dining
Point of interest
Buffet
Lobby

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Pool

Explore the area

Map
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC, 22400
  • CAS Visa USA
    ‪10 min walk‬
  • Plaza Rio Commercial Center
    ‪12 min walk‬
  • Centro Cultural Tijuana
    ‪15 min walk‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(31 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Tijuana

Downtown Tijuana stay.Your stay at this Downtown Tijuana hotel places you within 2 miles (3 km) of Plaza Rio Commercial Center and Centro Cultural Tijuana. Paseo Chapultepec and Galerias Hipodromo are also within 3 miles (5 km).

What's nearby

  • CAS Visa USA - 10 min walk - 0.9 km
  • Plaza Rio Commercial Center - 12 min walk - 1.0 km
  • Paseo Chapultepec - 15 min walk - 1.3 km
  • Centro Cultural Tijuana - 15 min walk - 1.3 km
  • Estadio Caliente - 4 min drive - 4.1 km

Getting around

  • Beyer Blvd Trolley Station - 16 min drive
  • San Diego Santa Fe Depot - 20 min drive
  • Tijuana Intl. Airport (TIJ) - 13 min drive

Restaurants

  • ‪Tacos las 3 Salsas - ‬2 min walk
  • ‪Barbas Cakes & Coffee - ‬4 min walk
  • ‪Public House Tj - ‬3 min walk
  • ‪Dolce Salato - ‬4 min walk
  • ‪Restaurant Mexicano - ‬1 min walk

About this property

Hotel Palacio Azteca

Family-friendly 3.5-star hotel near Plaza Rio Commercial Center
Hotel Palacio Azteca offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 7 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Palacio Azteca. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 3.5-star Tijuana hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 7 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Palacio Azteca offers 201 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and sports massages.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

The name on the reservation must match the name on the guest's photo identification provided at check-in.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Azteca Hotel
Hotel Azteca
Hotel Palacio Azteca
Hotel Palacio Azteca Tijuana
Palacio Azteca
Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel
Hotel Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel Tijuana

Hotel Palacio Azteca Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 483 out of 1002 reviews
Rating 8 - Good. 221 out of 1002 reviews
Rating 6 - Okay. 117 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 103 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Stayed 1 night in Mar 2025

10/10 Excellent

Maria Del Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Great place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Husam

Stayed 1 night in Apr 2025

10/10 Excellent

Jose Guadalupe

Stayed 3 nights in Mar 2025

4/10 Poor

Mauricio

Stayed 1 night in Mar 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in TJ

I appreciate everyone here dedicated work to strive for the best I felt safe and have a wonderful room
Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Karinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean and safe. Buffet was delicious.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar the manager was just excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud traffic noise and sirens. The hotel is located between two very loud streets near a hospital. The food was good. My breakfast was included and it was delicious and I appreciated having it available every morning. I notified the front desk on Tuesday that I would be checking out the following Friday instead of Saturday. I hoped they would refund the one night I was cancelling since I notified them early, but they did not refund me. I chose the hotel because of the airport shuttle; however, I waited at the airport for an hour and a half on a very windy, cold day. I would advise taking an Uber to avoid the hassle. The housekeeper was really sweet. I did not want her to clean every day, but she made sure to knock and check if I wanted water or fresh towels. Because of the road noise, I would request an inner room facing the pool.
Stayed 8 nights in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else
Stayed 1 night in Mar 2025

4/10 Poor

JESUS

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was easy. They gave me a room on the 1st floor. Didn’t say there was construction so Saturday at 8am hammering and drills. The bath was discustingly dirty. Appliances were disconnected and the phone in the room didn’t even work.
Stayed 1 night in Mar 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ana

Everything was wonderful except the beds was so hard, I couldn’t rest comfortably Valet was always wonderful
Stayed 2 nights in Mar 2025

6/10 Okay

MARIA

Travelled with family, Business traveller
Disliked: Amenities
Staff were very helpful. In the restaurant food was very good and the staff was very professional, however, in the room they had very very old towels in the bathrooms, it was very uncomfortable to-use.
Stayed 1 night in Feb 2025

4/10 Poor

Raul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, room comfort

Mary Anne & Bill medical tourism

Older hotel but excellent services, beautiful pool area, ability to have 3 great meals a day. All at a great price. Will return
Stayed 6 nights in Feb 2025

2/10 Terrible

Rut

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience no coming back .
Stayed 1 night in Feb 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with very friendly staff
Stayed 1 night in Feb 2025