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Hotel East 21 Tokyo

4.0 star property
4-star hotel near Kiyosumi Garden

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Photo gallery for Hotel East 21 Tokyo

Seasonal outdoor pool
Lobby
[Non-Smoking] Concept Room (Tokyo Skytree View)
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016
  • Tokyo Skytree
    ‪5 min drive‬
  • Sensoji Temple
    ‪6 min drive‬
  • KidZania Tokyo
    ‪8 min drive‬
  • Tokyo (HND-Haneda)
    ‪19 min drive‬

Room options

View all photos for [Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

[Non-Smoking] Deluxe Twin Room (with 1 Extra bed and 1 Sofa Bed)

  • 35 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for [Non-Smoking] Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Single Room

  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for [Non-Smoking] Double Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Double Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Wide Single (19.5spm/ For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Wide Single (19.5spm/ For 2 People)

  • 20 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Business Single (15sqm/ For 2 People), 1 single bed

  • 15 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View)

[Non-Smoking] Suite (City View)

  • City view
  • 54 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 4 People)

  • City view
  • 54 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

[Non-Smoking] Deluxe Family Twin Room (with 1 Extra bed + 1 Sofa bed)

  • 42 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for [Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View)

[Non-Smoking] Concept Room (Tokyo Skytree View)

  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Double Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Double Room

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [Non-Smoking] Business Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Business Single Room

  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for [Non-Smoking] Wide Single Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Wide Single Room

  • 19.5 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

[Non-Smoking] Superior Twin Room with Extra Bed (Available Only 1 room on the same floor)

  • 31 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for [Non-Smoking] Standard Twin Room (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Twin Room (Single Use)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [Non-Smoking] Twin Room

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Twin Room

  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 2 People)

  • Sleeps 4
  • 2 Twin Futons

View all photos for [Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Japanese Style Room (54sqm) (For 3 People)

  • Sleeps 3
  • 3 Twin Futons

View all photos for [Non-Smoking] Deluxe Family Twin Room (For 2 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Deluxe Double Room (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Double Room (Single Use)

  • Sleeps 1
  • 1 Twin Bed

View all photos for [Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People)

[Non-Smoking] Deluxe Twin Room (For 2 People)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Twin Room with Extra bed (For 3 People)

  • 27 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for [Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

[Non-Smoking] Deluxe Twin Room with Extra Bed (For 3 People)

  • Sleeps 3
  • 2 Twin Beds

View all photos for [Non-Smoking] Standard Double (Single Use)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Standard Double (Single Use)

  • Sleeps 2
  • 1 Double Bed

View all photos for [Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

Down comforters, desk, blackout drapes, iron/ironing board

[Non-Smoking] Deluxe Family Twin Room with Extra bed (For 3 People)

  • Sleeps 5
  • 2 Twin Beds

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About the area

Tokyo

Heart of Tokyo.Your stay at this Koto hotel places you within 3 miles (5 km) of Kiyosumi Garden and KidZania Tokyo. Also, Tokyo Skytree is within 3 miles (5 km) and Sensoji Temple is within 6 miles (10 km).

What's nearby

  • Tokyo Skytree - 5 min drive - 4.5 km
  • Sensoji Temple - 6 min drive - 5.5 km
  • KidZania Tokyo - 8 min drive - 4.4 km
  • Tokyo Dome - 8 min drive - 8.7 km
  • Tokyo Disneyland® - 10 min drive - 9.7 km

Getting around

  • Kinshicho Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Haneda Airport (HND) - 27 min drive

Restaurants

  • ‪サイゼリヤ - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪カクテルラウンジ パノラマ - ‬2 min walk
  • ‪すき家 - ‬5 min walk
  • ‪ゆで太郎東陽5丁目店 - ‬4 min walk

About this property

Hotel East 21 Tokyo

4-star hotel near Kiyosumi Garden
There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. An airport shuttle at scheduled times is available for a fee. A seasonal outdoor pool, multilingual staff, and concierge services are also featured at Hotel East 21 Tokyo. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 394 guestrooms or units
  • 21 levels
  • 4 dining venues
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hotel East 21 Tokyo offers 394 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Japanese

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 4:00 PM at scheduled times
  • Free train station drop-off shuttle from 7:00 AM to noon
  • Train station shuttle at scheduled times
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,630 for adults and JPY 1,500 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Children ages 0-3 are not permitted in the seasonal outdoor pool. Children ages 0-16 are not permitted in the pool from 5-9 PM.
This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
Children under 3 years old are not permitted in the seasonal outdoor garden pool.
Meals are not included in the room rate for children ages 6 and younger included in the reservation.
Pool hours are 10 AM-9 PM July 15-31. The pool is closed 4-5 PM daily for maintenance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 3630 for adults and JPY 1500 for children
  • Airport shuttle fee: JPY 1200 per person (one-way)
  • Airport shuttle fee per child: JPY 600 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 9000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from noon to 9:00 PM.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Hotel East 21 Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really clean and quiet place that was very accessible. The staff were mostly welcoming, however I found at times that it felt like I was not wanted as a foreigner. Other than that, it was an amazing hotel with great service!
Stayed 2 nights in Feb 2025

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet and conveniently located.
Stayed 4 nights in Feb 2025

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay at Hotel East 21. Would definitely stay here again.
Stayed 8 nights in Jan 2025

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at 18th floor, I saw a beautiful night view with Skytree! It was a comfortable room. There is a good restaurant too. I want go there again!
Stayed 1 night in Jan 2025

10/10 Excellent

suya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel occupied big area!
Stayed 1 night in Dec 2024

10/10 Excellent

Meiying

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
daily room service, clean up, easy public transport access, safe,
Stayed 6 nights in Nov 2024

10/10 Excellent

Laura Marie, Batley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very helpful & friendly staff 😀👍👍👍 Thank you very much
Stayed 7 nights in Nov 2024

6/10 Okay

SengChong

Travelled with family
Liked: Cleanliness

Good price for 4 star hotel, well located

Family trip, last night in Japan. Hotel well located on top of podium with supermarkets, restaurants, cafes, all the services that you might need. Hotel is old, you can see its former grandeur in the fittings and finishing etc. It is clean and well maintained tho. Limo bus pickup for Narita and Haneda airports from doorstep. Only negative was the grumpy and rude female staff at check in counter on 20/11/24 at around 1930h. She snatched the passports from my hand, snapped short replies, showed a most unpleasant unsmiling face thru the 5 min check in process. In 10 days of our Japan holiday, she was the only rude and rough person we encountered. Suggest hotel counsel and retrain the person.
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenience area
Stayed 2 nights in Oct 2024

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

eleonor

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Would recommend
Stayed 9 nights in Nov 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to super market and restaurant within a walking distance.
Stayed 4 nights in Oct 2024

10/10 Excellent

Benny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful.
Stayed 2 nights in Oct 2024

8/10 Good

Gary, Rego Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a beautiful lobby located in a quiet neighborhood full of shops and restaurants. Service is good and staff tries to help you anyway they can. Communicating is difficult due to the language barrier, but this is no Europe. Take an electronic translator with you. Rooms are OK, if a bit of outdated with a dim lighting and lack of night tables. Bathroom lighting is very dim and absence of magnifying mirror makes it difficult to do all your necessary hygiene procedures. I think all above said is all acceptable to the point. What is not acceptable, that the hotel chargers ¥4400 every time you want to use health club and swimming pool. It is certainly doesn't adhere to the standards of world-class properties around the globe. Especially, at this hotel's price point. That is simply unacceptable. Overall, if you don't plan to use the health club and reserve this place far in advance for a good price, go for it. Otherwise, much better properties are available.
Stayed 4 nights in Oct 2024

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old, rooms are small, though clean. The room with 2 standard beds with an extra bed is the same size as the normal 2 standard beds, they just squeeze another bed into the small room. They charge higher price and a lot extra tax. Breakfast is not included and they charge ¥6500 per person for breakfast. There is a currency exchange machine and the rate is pretty good. This place is convenient, a limouzine bus stop is right at the hotel, 30 minutes to HND and one and half hour to NRT. There are also many places to eat nearby and a shopping mall plus a supermarket. You don't need to go to Lawson cross street like we did if you want to just grab something quick, the supermarket has all you need and all is much cheaper. The subway station is about 10-minute walk.
Stayed 5 nights in Oct 2024

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Nevin

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

champawattie

Liked: Cleanliness, staff & service, amenities
Lots of restaurants. Shopping shuttle to train Station. View from rooms was beautiful. Staff was wonderful and friendly Buffet breakfast was exceptional and excellent. Overall i would recommend stay.excellent hotel
Stayed 6 nights in Oct 2024

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property Art Deco in style. Location is perfect to catch the metro from Toyocho station to Tokyo, Shibuya & other areas. Everywhere is clean & maintained every day. Outdoor pool facilities closed on the day we travelled & feel we should have been told about this point clearly as well as anyone with tattoos are not allowed to use it. Indoor is available for a fee which we did not use in the end.
Stayed 10 nights in Oct 2024