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TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

3.0 star property
Family-friendly 3-star hotel with 3 restaurants

Choose dates to view prices

Photo gallery for TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

View from room
Sauna, hot tub, steam room, body treatments, body wraps, body scrubs
Terrace/patio
Marina
3 bars/lounges, sports bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Falkland Road, Torquay, England, TQ2 5JJ
  • Place, Riviera International Conference Centre
    ‪2 min walk‬
  • Place, Torre Abbey
    ‪5 min walk‬
  • Place, Princess Theatre
    ‪13 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪36 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room (2 Adults + 1 Child)

In-room safe, desk, free WiFi, bed sheets

Family Triple Room (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Triple Room, Multiple Beds, Sea View

In-room safe, desk, free WiFi, bed sheets

Superior Triple Room, Multiple Beds, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment

Apartment | Living area

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

About the area

Torquay

Torquay City Centre stay.A stay at this Torquay City Centre hotel places you steps from Riviera International Conference Centre and within a 5-minute walk of Greek Orthodox Church of Saint Andrew. Torre Abbey and Torre Abbey Sands are also within half a mile (1 km).

What's nearby

  • Riviera International Conference Centre - 2 min walk - 0.2 km
  • Torre Abbey - 5 min walk - 0.4 km
  • Torre Abbey Sands - 8 min walk - 0.7 km
  • Princess Theatre - 13 min walk - 1.1 km
  • Inner Harbour - 17 min walk - 1.5 km

Getting around

  • Torquay Station - 8 min walk
  • Exeter (EXT-Exeter Intl.) - 37 min drive

Restaurants

  • ‪Bombay Express - ‬3 min walk
  • ‪Appleby's (Heritage Hotel) - ‬10 min walk
  • ‪Gino's - ‬8 min walk
  • ‪Subway - ‬8 min walk
  • ‪Visto Lounge - ‬12 min walk

About this property

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

Family-friendly 3-star hotel with 3 restaurants
As a guest of TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and spa services are also featured at the family-friendly TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Torquay hotel is smoke free.

  • 70 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Elevator
  • No smoking on site
TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort offers 70 accommodations with safes and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aztec Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per day)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: GBP 12.95 for adults and GBP 7.95 for children
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Pilates classes
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.95 for adults and GBP 7.95 for children
  • Uncovered self parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:00 AM to 9:00 PM.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Carlton Hotel Torquay
Carlton Torquay
TLH Carlton Hotel Torquay
TLH Carlton Torquay
TLH Carlton
TLH Carlton Hotel
TLH Carlton Hotel Spa TLH Leisure Entertainment Resort

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 182 reviews
Rating 8 - Good. 73 out of 182 reviews
Rating 6 - Okay. 22 out of 182 reviews
Rating 4 - Poor. 13 out of 182 reviews
Rating 2 - Terrible. 14 out of 182 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Natasha

Stayed 3 nights in Aug 2025

10/10 Excellent

Jade

Stayed 3 nights in Sep 2025

10/10 Excellent

Steve

Stayed 1 night in Sep 2025

2/10 Terrible

Mariana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable bed, no option of fresh air because windows didn’t open. bad smell. (Old peoples home)
Stayed 1 night in Sep 2025

6/10 Okay

michelle

Disliked: Room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing for families

Amazing facilites. Plenty for the kids to do. Really clean with friendly staff. Only minor complaint i have is the wait for drinks at the main bar. Highly recommend for a family break
Stayed 2 nights in Aug 2025

10/10 Excellent

Gemma

Business traveller
Disliked: Property conditions & facilities

Classy butlins. Well worth a vist of u have kids.

Lovely hotel, old tired but its nice. Had so much to do, my 10yr old wasnt board once. Allday and evening. The beds were a but lumpy. The pool was way to high in clorine it burnt my eye balls, and was even stronger in the jacuzzi, which on day two was extremely hot. The steam room didnt have the eucalyptus, which is a shame as really does make a difference. The out door pool was cold as ice!! I jumped in and couldnt get out fast enough, i then suffed with my chest cramping after for a short while. I really dont know how the kids handled it. The food had a little to be desired for, but was fine for a few days. We didnt want to venture much. BUT All in all, we will be going back, and probably for xmas, as its so close to home yet feels so far away, we even came home looking like wed been on holiday! We met mascot toby and made our own bears. We heald reptiles and bunny's. Tho we did make a dash for it when the snakes n tarantula came out. But it really was a great few days away.
Stayed 3 nights in Aug 2025

6/10 Okay

Kay

Travelled with family
Liked: Staff & service
Bed was comfy. Bathroom was basic nowhere to hang your clothes while having a bath. Lift to rooms was very slow. Overall I won't recommend it
Stayed 3 nights in Aug 2025

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Carlton hotel is in a great location within walking distance of the beach and nearby shops and places to eat. Staff very friendly and helpful. I stayed in the Toorak last year and had a lovely time. The only recommendation I would make is the property would benefit greatly from a bit of an update which is much needed.
Stayed 3 nights in Aug 2025

8/10 Good

Tracy

Travelled with partner
Liked: Staff & service, amenities
The bed was comfy but it wasn't big enough for my partner and myself. If your a vegetarian/ vegan like myself the food options you can purchase within the complex is very limited so you have to walk into the town centre to get what you're looking for. Staff are very friendly and helpful and the entertainment is good in the evenings. We've stayed here 4or 5 times.
Stayed 4 nights in Aug 2025

8/10 Good

Pippa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Very tired round the edges, but still lots of fun.

Apon arrival the Carlton hotel is not well signposted from the main road, but we stumbled apon it. First impressions were okay,just a bit tired looking, apart from the car park being quite small and £10 a night. We had a family of four bedroom, and it had just enough room in it to walk around the 3 beds but that was it. It was a bit too cosy for us! (our children are 10 & 13) Although saying that there was plenty of storage space, plenty of hangers in the wadrobe, extra pillows ect. The beds are HARD! Both me and my other half, came home with bad backs. The pillows are also quite hard and flat. The room was very hot, a fan had been provided but it wasnt enough with 4 of us sleeping in a small room. The bathroom had everything expected but it was very tired! One big frustration for us was not enough plug sockets, and none beside the beds! The resort itself was good, its big, loads to do! Pool was nice, the family pool is very warm! Changing rooms again tired, but clean enough. The Aztec bistro food was brilliant, although bar service can be slow at peak times. Plenty of entertainment on offer, but we only did bingo and the arcades. In summary we would possibly stay again for the right price.The resort was overall good, but the bedroom really let down the stay for us.
Stayed 3 nights in Aug 2025

10/10 Excellent

Claudiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Briliant
Stayed 2 nights in Aug 2025

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Andrew

Liked: Staff & service
Stayed 2 nights in Jul 2025

4/10 Poor

Haylee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms absolutely boiling hot no fan provided until asked. Staff could be more approachable and polite, very cold and stand off ish. Sign stated leave towels in bath if new ones needed, new ones never came.
Stayed 2 nights in Jul 2025

8/10 Good

Gennaro Aldo

Liked: Cleanliness, property conditions & facilities
The resort is fantastic. Great facilities. The room was excellent with a fantastic sea view. Staff were generally helpful and food good. Not great service in the Carlton hotel restaurant. Kept being pestered to pay immediately and werent given the option to have two or three courses. Had to decide up front and pay accordingly and werent allowed to have option for third course. Food was good though and generous portions..
Stayed 3 nights in Jul 2025

6/10 Okay

Samuel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

amina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful weekend as a family of four, staying in a one-bedroom apartment. Although we slept on a sofa bed in the lounge area, which wasn't very comfortable, perhaps investing in a new sofa would help. The kitchen was well-equipped with an oven and a large fridge-freezer. The leisure facilities were impressive, featuring several pools as well as a hot steam room and sauna. While we didn't dine at the restaurant, we enjoyed a couple of drinks there, although they were a bit pricey, prompting us to venture out for food and drinks on most days. We ordered from Deliveroo on the first evening, which was quite convenient, and we also had an amazing curry at a restaurant called Tariks, located on the road from Torquay to Paignton. Although the exterior didn't seem glamorous, the food quality was exceptional. While the hotel itself is somewhat dated, it served perfectly as a base for our stay. The staff were welcoming and friendly, always available to provide helpful information. We would definitely consider staying here again.
Stayed 3 nights in May 2025

2/10 Terrible

Selin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Tom

Disliked: Amenities
If you don’t mind a tired and noisy hotel in need of some love and attention then this is fine. The room was clean, albeit very basic. The mattress was very soft. The sounds of doors banging in the corridors seemed to echo very loudly and there were constant streams of people making a lot of noise out side the from entrance (my room was on the 2nd floor overlooking the entrance). On Friday morning there was a laundry delivery at around 6am that woke me. All in all a good cheap hotel. I guess you get what you pay for and I did not pay much as I just needed a place to sleep.
Stayed 6 nights in May 2025

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time on my short trip
Stayed 1 night in May 2025

6/10 Okay

Evelyn

Liked: Cleanliness, amenities
The property was situated in a good place the spar was a good addition for the hotel
Stayed 2 nights in May 2025

10/10 Excellent

Peter, Huddersfield

Travelled with group
Liked: Amenities
Great price. Tired interior but pretty good stay overall for the budget.
Stayed 2 nights in May 2025