Ratings based on 126 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 28, 2023 on Expedia
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions.
Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
by A traveller
Posted Oct. 16, 2023 on Expedia
by A traveller from Jamaica Plain
Posted Oct. 5, 2023 on Expedia
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
by A traveller
Posted Aug. 12, 2023 on Expedia
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
by A traveller
Posted Aug. 1, 2023 on Expedia
It is a luxurious and comfortable five-star resort hotel, with convenient food and no surprises!
by A traveller
Posted Jul. 19, 2023 on Expedia
Absolutely loved our stay here. My favorite hotel during our stay in Japan
by A traveller
Posted Jun. 18, 2023 on Expedia
We had been at Toya many times, staying at various properties, including the famous Windsor. This time round, we decied to try this modern property instead of Lake Sumida. This is indeed a nice property but probably more suited for young couples rather than for family with young kids. However we still had a great time, as they do factor in children and provided small yukata as well.
by A traveller
Posted Jun. 10, 2023 on Expedia
by A traveller
Posted May 24, 2023 on Expedia
Good size for triple bedder. Nice and quiet.
Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering.
Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
by A traveller
Posted Jan. 2, 2023 on Expedia
Cozy place
