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Alpinhotel Keil

Property class: 4.5
Family-friendly 4.5-star hotel near Kronplatz Ski Resort

Choose dates to view prices

Photo gallery for Alpinhotel Keil

A serene outdoor pool area with a clear view of distant mountains, a wooden building, and a person relaxing by the pool.
A modern interior with wooden panel walls, a fireplace, and a well-lit hallway.
A modern dining area with a curved wall, a bench seating arrangement, and a view of greenery outside.
A modern multi-story hotel with large windows and a ski slope view.
A modern hotel room with a large bed, a TV, a balcony with outdoor seating, and a view of the outdoors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Hans v. Perthalerstr. 20, Valdaora, BZ, 39030
  • Place, Dolomites
    ‪1 min walk‬
  • Place, Val Pusteria
    ‪1 min walk‬
  • Place, Kids Area Panorama
    ‪11 min walk‬

Room options

View all photos for Single Room

A bed with white bedding and a wooden headboard.

Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room (Just Alpine)

A modern hotel room with a large bed, a TV, a wooden shelf with items, and a mountain view.

Comfort Double Room (Just Alpine)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Dolomites View

A modern hotel room with a flat-screen TV, a bedside table with a lamp, a bed with a headboard, and a hallway leading to another room.

Junior Suite Dolomites View

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Family

A hotel room with a large bed, a desk with a lamp, and a TV on the wall.

Junior Suite Family

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room (Dolomites View)

A hotel room with a bed, a desk, a wardrobe, and a bathroom visible through an open door.

Superior Double Room (Dolomites View)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Alpine Suite

A modern hotel room with a flat-screen TV, a bed with white linens, a wooden headboard, and a built-in desk with a flat-screen TV.

Alpine Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms

A hotel room with a bed, a wooden headboard, a desk, a chair, a radiator, and a window with curtains.

Family Suite, 2 Bedrooms

  • Mountain view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Room, 2 Bedrooms

A hotel room with a bed, bedside table, and a view of the hallway.

Family Room, 2 Bedrooms

  • Mountain view
  • 32 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Corones Suite

A modern bedroom with a large bed, bedside lamps, a round mirror, and a wooden wardrobe.

Corones Suite

  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Montanes Suite

A modern hotel room with a large bed, a TV, a balcony with outdoor seating, and a view of the outdoors.

Montanes Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Valdaora

Valdaora retreat .Within a 5-minute walk of the hotel, you'll find Dolomites and Val Pusteria. Fanes-Sennes-Prags Nature Park and Church of Valdaora di Sotto are also within 2 miles (3 km).

What's nearby

  • Dolomites - 1 min walk - 0.0 km
  • Val Pusteria - 1 min walk - 0.0 km
  • Kids Area Panorama - 11 min walk - 1.0 km
  • Kronplatz Ski Resort - 6 min drive - 4.2 km
  • Lake Braies - 22 min drive - 20.9 km

Getting around

  • Valdaora-Anterselva/Olang-Antholz Station - 18 min walk
  • Bolzano Airport (BZO) - 105 min drive

Restaurants

  • ‪Gipfel Restaurant Cima - ‬28 min drive
  • ‪Dorfcafe - ‬7 min drive
  • ‪K-Fee Krempe - ‬11 min walk
  • ‪Café Bacher - ‬11 min walk
  • ‪Parc Cafè - ‬8 min drive

About this property

Alpinhotel Keil

Family-friendly 4.5-star hotel near Kronplatz Ski Resort
Alpinhotel Keil offers its guests an indoor pool, an outdoor pool, outdoor tennis courts, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Alpinhotel Keil. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Valdaora hotel is smoke free.

  • 50 guestrooms or units
  • 4 levels
  • 3 buildings
  • Meeting rooms
  • Built in 2012
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alpinhotel Keil offers 50 accommodations with minibars and safes. These individually decorated accommodations include desk chairs. Satellite television is provided. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, hair dryers, and children's robes.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include hot stone massages, sports massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic and reflexology.

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  • Spa
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Property amenities

Family friendly

  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's dinnerware
  • Children's games
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Covered extended parking on site (EUR 10 per night)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Bicycle storage
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)

Room amenities

Entertainment

  • 56-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar

More

  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 25 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 25.0 per day.

Property payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 18 for children
  • Airport shuttle fee: EUR 400 per vehicle (roundtrip)
  • Covered extended parking fee: EUR 10.00 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Alpinhotel Keil
Alpinhotel Keil Inn
Alpinhotel Keil Inn Valdaora
Alpinhotel Keil Valdaora
Alpinhotel Keil Hotel Valdaora
Alpinhotel Keil Hotel
Alpinhotel Keil Hotel
Alpinhotel Keil Valdaora
Alpinhotel Keil Hotel Valdaora

Frequently asked questions

How close is Alpinhotel Keil to the airport?

Alpinhotel Keil is 57.4 mi (105-min drive) away from the Bolzano Airport (BZO) airport, the closest popular airport to the property.

How much does it cost to stay at Alpinhotel Keil?

As of Oct 16, 2026, prices found for a 1-night stay for 2 adults at Alpinhotel Keil on Oct 18, 2026 start from CA $244, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Alpinhotel Keil have an airport shuttle?

Alpinhotel Keil offers an airport shuttle 24 hours a day, for a charge of EUR 400 per vehicle, roundtrip.

Does Alpinhotel Keil offer free breakfast?

Free breakfast isn’t provided at Alpinhotel Keil, but buffet breakfast is offered for a fee of EUR 30 for adults and EUR 18 for children. It's available every day from 7:30 AM to 10:00 AM.

Is there a casino at Alpinhotel Keil?

No, there is no casino at this hotel.

What time is check-in at Alpinhotel Keil?

Check-in start time: 2:00 PM; Check-in end time: 8 PM. A fee applies for early check-in.

Is there free parking at Alpinhotel Keil?

This hotel offers free self parking. Extended parking is available for EUR 10.00 per night.

Does Alpinhotel Keil have a pool?

Alpinhotel Keil features an indoor pool and an outdoor pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Alpinhotel Keil have a restaurant?

Yes, there is a restaurant on site.

Does Alpinhotel Keil have a spa?

This hotel doesn't have a spa, but it does offer massages, Ayurvedic treatments, and body scrubs.

How close is Alpinhotel Keil to downtown Valdaora?

Alpinhotel Keil is 0.1 mi away from Valdaora di Sopra.

Alpinhotel Keil Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 60 reviews
Rating 8 - Good. 9 out of 60 reviews
Rating 6 - Okay. 0 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at the Alpinhotel. The staff were friendly and welcoming. The property had great views, and the food was delicious. Highly recommend this place.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists are all super helpful and patient to all our questions. The included breakfast is so good, always looking forward to it. We paid extra for dinner as well and it was the best decision, food was very upscale and delicious. The salad bar for dinner was just awesome, loved all the options provided. The bar was just as good, we always show up and ask the bartender(Alexandra) to surprise us with drinks and never has he disappoint once.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is pretty good for skiing, hiking or simply spending time in the nature. The hotel is very nice, very modern and comfortable. The pool is great and the water is warm. Spa area is also nice, however it could be a bit bigger. The room was comfortable, breakfast was very nice with good choices and the dinner (we had half board) was delicious and always special. We liked it a lot and would come back. Many thanks to the Alpine team.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rent, fint, lyxigt, lugnt
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff, peaceful settling in farm country
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig modern hotel met restaurant en bar, zeer vriendelijk personeel. Mooie kamer, fijne douche, goed en uitgebreid ontbijt. Heerlijk binnen/buiten verwarmd zwembad met ligbedden op het dakterras. Fitness ruimte aanwezig.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen wundervollen Urlaub! Alle waren super freundlich; das Essen war fantastisch. Es wurde einem jederzeit weitergeholfen. Sämtliche Wünsche wurden berücksichtigt. Das gesamte Personal war sehr zuvorkommend. Der Chef hat beim Abendessen immer mal die Runde gemacht und jeden persönlich begrüßt. Das macht schon sehr viel aus. Wir haben gegen einen annehmlichen Aufpreis die Option für ein größeres Zimmer erhalten. Außerdem war es uns aus privaten Gründen nicht möglich am eigentlichen Anreisetag den Urlaub zu beginnen. Auch hier kam das Personal uns entgegen und wir konnten die gesamte Reise um einen Tag verschieben. Alles in allem würden wir jederzeit wiederkommen!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super schöner Pool auf dem Dach. Grosszügiges Fitnessstudio. Hervorragendes Restaurant.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Super relax nella spa, piste facilmente raggiungibili
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Il personale perfetto, la camera ampia, curata e pulita. La cena ottima così come la colazione. Alcuni gesti di gentilezza molto apprezzati.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Professionali e gentilezza dí tutti gli operatori
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bellissimo ALPINHOTEL!

Bellissima struttura, accogliente, moderna e pulita con piscina con vista panoramica è bella SPA. Il cibo del ristorante ottimo e curato nell’impiattamento! Staff gentilissimo, premuroso e professionale! Torneremo sicuramente!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
struttura curata e meravigliosa , ambienti super accoglienti ed estremamente ordinati e puliti. Camere curatissime, letti con materasso confortervole e a corredo delle super trapunte , ciliegina sulla torta un topper da urlo. Personale cordiale e pronto a soddisfare tutte le esigenze del cliente. location veramente bella . servizio spa eccellente. prezzi onesti e cibo molto buono. soggiorno indimenticabile
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel! Super Essen!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir durften das Alpinhotel Keil für einen Skiurlaub testen und haben dort eine wunderbare Zeit verbracht. Das Hotel ist sehr neu und macht von den verarbeiteten Materialien einen hochwertigen Eindruck. Alle Mitarbeiterinnen und Mitarbeiter waren durchweg äußerst freundlich und haben uns ein sehr willkommenes Gefühl verliehen. Nachdem beim Check-In die Junior Suite, die wir gerne haben wollten, aufgrund eines Fehlers leider bereits vergeben war, hat sich das Hotel sehr kulant gezeigt, was Ausdruck des hohen Serviceanspruchs ist. Der Wellness-Bereich ist klein, aber fein und die Dachterrasse mit dem Pool ein Highlight. Besonders gut hat uns als Skifahrer die kulinarische Verwöhnung im Alpinhotel Keil gefallen. Das Frühstück und auch das Abendessen waren hervorragend, regional, frisch, bio, alles, was das Herz begehrt. Wir verbringen jedes Jahr insgesamt etwa 2 Monate in Hotels und haben dementsprechend extensive Vergleichsmöglichkeiten. Glauben Sie mir, Sie werden nicht enttäuscht sein. Besonders hervorheben möchte ich den extrem guten La Cimbali Kaffee beim Frühstück sowie die Möglichkeit, sich frischen Saft mit Ingwer, Staudensellerie etc. zu pressen. Eine sehr positive Erwähnung verdienen auch die Pflegeprodukte, die jeden Tag im Zimmer neu aufgefüllt werden. Wir werden in wenigen Wochen zum zweiten Mal in das Alpinhotel Keil fahren, um dort die neuen Suiten im Guesthouse Keil zu testen - wir sind schon sehr gespannt und freuen uns! LS
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bella scoperta!

Hotel ottimo sotto ogni punto di vista. Posizione comoda e con una bella visuale. La ragazza alla reception gentilissima, camera stupenda, super confortevole e pulitissima. La spa una vera goduria! Ottima colazione abbondante. Unico appunto per i futuri ospiti. Prenotate dalla junior suite in sù, le superior non sono così superior Nota per l hotel. Aggiungere cuscini nella cabina armadio, possono tornare utili agli ospiti. Grazie di tutto
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel and location. Great stuff and spa
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un posto con l’anima dentro

Staff molto disponibile, amichevole, solare. Struttura molto pulita, ordinata con una area wellness ben arredata ed equipaggiata. Molto piacevole la serata animata per il giovedi precedente il carnevale! Un gesto molto azzeccato per conoscersi meglio tra noi ospiti, che lo staff del albergo.Ho aprezzato molto! Ci ritornerei!
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto impeccabile, in perfetto stile altoatesino. Unica pecca, lasciar entrare famiglie molto rumorose nella zona spa e relax
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL. Modern, charming, thoughtful touches (Green Apples, message on wall...). Beautiful outside area for hanging out, drinking a delicious coffee, very cozy modern- charming seating area and lobby. Rooms were very comfy, with big balcony, clean & bright bathroom. Exceptional. Very close to many attractions. We stayed at this hotel after we came back from Austria (GrossGlockner ) and next day we were driving to Lake Pragseer Wildsee/Braies lake.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wellnessvergnügen pur im Südtiroler Pustertal!

Wunderschöner Wellnessbereich -sehr gediegen!
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful! Wish we had more time to enjoy it.

We checked in quite lay due to some unexpected delays. The gentleman at the front desk was absolutely lovely, warm, welcoming and helpful. He directed us to the only restaurant in town still open and we were able to get a great, truly inexpensive meal. At the pizzeria down the street. We were only in our room for 5hrs before we left to catch the sunset at Lago di Braies. I wish we could have stayed longer. The room, hotel, town and scenery were truly enchanting. My only comment goes to the fact that while booking online thru Expedia with all pertinent guest information and ages, we were contacted by the hotel shortly thereafter requesting over $100 additional for my teenage son, as the booking didn't allow for 3 people. My original booking and price quote was for 3 people. I contacted both Expedia and the hotel with my concerns. Expedia couldn't assist me, although they tried. The hotel made an adjustment but the cost was still more than quoted or expected. When we arrived at the hotel, there seemed to be some confusion as to the room, so we were offered the best room. It was a great room and had beds for all 3 of us but only 2 pillows, 2 towels and 2 glasses. So, we paid extra for a bed and that was all that we received. The office was closed so we didn't have a chance to fix this. We bundled a blanket for a pillow.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel mit super Service

Bereits beim Check-In haben wir während die Dame an der Rezeption sich um den Check-In gekümmert hat einen gratis Wilkommensdrink erhalten. Der Check-In verlief absolut reibungslos. Die Zimmer waren sehr schön eingerichtet. Dabei wurde die Mischung aus Moderne und Tradition sehr stylisch. Die Zimmer waren sehr sauber. An der Rezeption hat man in allen Bereichen super Tipps bekommen egal ob es sich dabei um Ausflugsziele, Nutzung der öffentlichen Verkehrsmittel, Parkgebühren oder Restaurants gehandelt hat. Ich war bereits in vielen Hotels aber einen so guten Service hatte ich sehr selten. Absolut empfehlenswert.
Stayed 3 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi son sentito ospite molto gradito

Ho soggiornato una notte sola in questo bellissimo hotel e dall'ottimo aperitivo di benvenuto al momento della mia ripartenza mi sono sentito ospite gradito. Camera molto bella, spaziosa e pulita. Area benessere impeccabile, servizio alla clientela disponibile e puntuale. Raramente nei miei numerosi viaggi mi sono sentito a casa mia come AlpenHotel Keil! Ritornerò sicuramente!!
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Overnight outside Dobbiaco

Stayed overnight on our way to Cortina. Very convenient and modern sports hotel outside Dobbiaco and a nice dinner in the local Piknik restaurant. Great stube in the hotel, too.