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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
Hotel near Stanley Park in District of North Vancouver

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Exterior
Seasonal outdoor pool
Daily cooked-to-order breakfast for a fee
Lobby
Individually furnished, desk, laptop workspace, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪14 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪3 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(65 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(10 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(19 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(42 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

District of North Vancouver

Pemberton Heights stay.Your stay at this Pemberton Heights hotel places you within 3 miles (5 km) of Stanley Park and The Shipyards. Robson Street and Vancouver Waterfront are also within 6 miles (10 km).

What's nearby

  • Park Royal - 14 min walk - 1.2 km
  • Capilano River Regional Park - 16 min walk - 1.4 km
  • Ambleside Park - 2 min drive - 2.0 km
  • Stanley Park - 3 min drive - 2.9 km
  • Capilano Suspension Bridge - 3 min drive - 2.3 km

Getting around

  • North Vancouver Station - 4 min drive
  • Vancouver City Center Station - 8 min drive
  • Vancouver Intl. Airport (YVR) - 44 min drive

Restaurants

  • ‪Park Royal South Food Court - ‬17 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Five Guys - ‬18 min walk
  • ‪Capilano Market - ‬3 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel near Stanley Park in District of North Vancouver
There's a restaurant on site. WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and laundry facilities are also featured at SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available.

Smoking is allowed in designated areas at this District of North Vancouver hotel.

  • 74 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

Property grounds
North Vancouver Hotel
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 2,200 reviews
The price is CA $120
CA $139 total
includes taxes & fees
Feb 24 - Feb 25
North Vancouver Hotel

Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open May 21 and close October 01.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 520 out of 1198 reviews
Rating 8 - Good. 390 out of 1198 reviews
Rating 6 - Okay. 153 out of 1198 reviews
Rating 4 - Poor. 71 out of 1198 reviews
Rating 2 - Terrible. 64 out of 1198 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Hamidreza

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good.
Stayed 3 nights in Nov 2025

2/10 Terrible

susan

Travelled with partner
Disliked: Staff & service
We booked through Expedia, we arrived at the hotel to check in. The hotel apparently had no record of our reservation from Expedia. The hotel was not interested in helping us- they stated fhey were fully booked. It was a weekend, 4:30 in the afternoon, in Vancouver with no place to stay- 75 years old, I don"t know how to book on my phone. Thanks alot to whoever screwed our reservation and left us in a real predicament.
Stayed 3 nights in Nov 2025

10/10 Excellent

Weilun, Austin

Stayed 1 night in Nov 2025

2/10 Terrible

Michelle

Stayed 1 night in Nov 2025

6/10 Okay

Teresa

Room
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable beds, quiet, Friendly staff. For the price point as well, overall, it was an excellent stay.
Stayed 2 nights in Nov 2025

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly stagf
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
I checked in online but the lady at the front desk wanted me to fill out paper again. Then, she asked me if I was BW member and, when I said "no", she told me how I'm getting free parking like a member but there is no breakfast. Then she said "but you get a coffee in the room", as if this is some genius marketing feature. She's said that 5 years ago too (!) When I did make the coffee... there were no stir sticks in the sugar/napkin packets - three of four were opened. The fridge was loud, everytime the compressor started. The noise from people walking in the room above and at the adjacent staircase was also quite noticeable (especially early in the morning). The parking is awkward and tight, compared to the neighbouring hotels (also free). Overall, it is clean, decent and equipped like any hotel in this price range, I only booked this reward night there as it was the only one still available in that location.
Stayed 1 night in Nov 2025

8/10 Good

Stephen

Liked: Cleanliness
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2025

10/10 Excellent

Daria

Stayed 1 night in Nov 2025

4/10 Poor

Clementine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this place I booked 2 rooms one for 2 nites other one nite I went office told 117 Was checking out 118 was staying the guy said ok but went for breakfast they kept bang on door telling my son gt out then when I gt back later that I couldn't open our room door so I went office lady gave my nother key Then she gt guy follow me to my room I did not like it 4 them telling my son gt out I payed 2 nites they didn't even say sorry for happen
Stayed 1 night in Nov 2025

2/10 Terrible

Clementine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2025

8/10 Good

David

Travelled with family
Room was clean. Typical motel room
Stayed 1 night in Oct 2025

10/10 Excellent

Kohen

Stayed 1 night in Oct 2025

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was easy and close to my room. The breakfast was fine.
Stayed 1 night in Oct 2025

6/10 Okay

Erika

Travelled with family
Was okay could hear walkibg arond above us
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarel, Kamloops

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless Friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities
Very good!
Stayed 1 night in Oct 2025

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Very noisy.
Stayed 1 night in Oct 2025

10/10 Excellent

Bonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not eat breakfast at the restaurant so cannot comment.
Stayed 1 night in Oct 2025

8/10 Good

John Raymond

Liked: Cleanliness, amenities
Clean room
Stayed 1 night in Oct 2025

6/10 Okay

Ankit Kumar

Stayed 1 night in Oct 2025

10/10 Excellent

Eileen

Liked: Staff & service, amenities, property conditions & facilities
Clean rooms. Friendly staff. Easy to get an uber to get where we needed to go. Would highly recommend.
Stayed 1 night in Oct 2025

4/10 Poor

Gerald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The building is old. The front staff is not kind. We ask for a twin room because we are mom and son and she didn’t help us, she just gave us a single bed. They ask deposit I hope to get it after checkout. Its not worth for the cost, at least should have breakfast and it hasn’t
Stayed 1 night in Oct 2025