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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
Hotel near Stanley Park in District of North Vancouver

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Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Exterior
1 bedroom, individually furnished, desk, laptop workspace
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Stanley Park
    ‪3 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪9 min drive‬
  • Canada Place
    ‪9 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

District of North Vancouver

Pemberton Heights stay.Your stay at this Pemberton Heights hotel places you within 3 miles (5 km) of Stanley Park and The Shipyards. Robson Street and Canada Place Cruise Ship Terminal are also within 6 miles (10 km).

What's nearby

  • Stanley Park - 3 min drive - 2.6 km
  • Vancouver Aquarium - 8 min drive - 6.1 km
  • Canada Place Cruise Ship Terminal - 9 min drive - 7.7 km
  • Canada Place - 9 min drive - 7.7 km
  • Vancouver Waterfront - 9 min drive - 7.7 km

Getting around

  • Vancouver Waterfront Station - 17 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Five Guys Burgers & Fries - ‬17 min walk
  • ‪Blaze Pizza - ‬19 min walk
  • ‪Starbucks - ‬14 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel near Stanley Park in District of North Vancouver
There's a restaurant on site. WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and laundry facilities are also featured at SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available.

Smoking is allowed in designated areas at this District of North Vancouver hotel.

  • 74 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

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Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open May 21 and close October 01.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1111 reviews
Rating 8 - Good. 388 out of 1111 reviews
Rating 6 - Okay. 134 out of 1111 reviews
Rating 4 - Poor. 66 out of 1111 reviews
Rating 2 - Terrible. 48 out of 1111 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Rachael

Disliked: Property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have breakfast, more better
Stayed 2 nights in Feb 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Bernard

Stayed 2 nights in Feb 2025

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, and staff was friendly.
Stayed 3 nights in Mar 2025

2/10 Terrible

Arash, sammamish

Disliked: Cleanliness, amenities, property conditions & facilities
we walked in then we ran out! smell like mold !
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Cary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Diana

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Jenny

Stayed 2 nights in Mar 2025

10/10 Excellent

valerie j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Economical and clean

fast check in , helpful front desk staff , comfortable beds//// great little hotel Never disappointed staying here
Stayed 1 night in Mar 2025

10/10 Excellent

Amandeep

Stayed 1 night in Feb 2025

10/10 Excellent

Harjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2025

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free self parking was great. Budget friendly. Room was nice, bed was comfy. Catching the bus to downtown Vancouver was very simple as it was just down the street. Arrived faster in downtown than I normally did by staying in the east end and taking the Sky train. The closest hotel I’ve found with uncovered and free parking that can accommodate a pickup.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Feb 2025

8/10 Good

Jean

Stayed 1 night in Feb 2025

6/10 Okay

Nureshmi

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Kristy, Trail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room's were clean and beds qere comfortable. Easy access from highway.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Travelled with group
Liked: Amenities, property conditions & facilities
Lovely as always
Stayed 1 night in Feb 2025

8/10 Good

Chase

Old but in good shape
Stayed 1 night in Feb 2025

2/10 Terrible

Stacey

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff refused to accept BW Rewards gift certificate (which is why I booked property) stating instructions in email were wrong for redemption. Very rude and wouldn’t explain why other then kept repeating to me he couldn’t take info off of my phone for privacy reasons despite instru tons clearly stating “print OR PRESENT THIS COUPON ON SMART PHONE/TABLET etc” … very frustrating. Also bathtub would not hold water aside room itself was clean and as expected.
Stayed 1 night in Feb 2025

6/10 Okay

NC

Disliked: Property conditions & facilities
I think it would be better if toothpaste and toothbrush were available in the rooms.
Stayed 1 night in Feb 2025