By far the WORST hotel I have stayed in. The self serve check in kiosk didn’t work for anyone who tried. Paper thin walls, the heavy room doors bang shut all morning and night. The staff looked untidy and unprofessional, with facial piercings, wearing hoodies and leggings, and unfriendly, argumentative attitudes. You’d never think they worked there.
After a late check in, we realized they had only given us one set of everything between two people - one towel, one blanket, one PILLOW. My partner went down at 1130pm to ask for another set, but had to wait as there was a lady extremely upset and with many more people waiting. She wanted to see a manager and the staff said there was none, and “that’s why this place is a disaster”. A different man helped my partner, asking for our room # and said he would bring up a pillow in 20-30 minutes. We did not find this acceptable, but what choice did we have?
After 40 minutes of waiting, my partner went back down at 1230am. The same guy remembered him and said they had been busy and had overbooked the hotel, even paying for a family to stay at the hotel next door. He then again asked for our room # so he could bring it up. Does that mean he didn’t even know what room to bring a pillow to all this time? My partner refused to accept this and said he would wait downstairs. It turns out several guests also had not received any pillows and were also waiting. The man agreed and went to grab the pillows. Why did that need 40 mins? Ridiculous.