2/10 Terrible
Brandy
Mar 18, 2025
Disliked: Property conditions & facilities
As soon as I entered the room, after checking in (within 5 min) I had placed a call to the front desk to report the fact that the tub/shower was running and was unable to be cut off. This was a not a slow leak. In fact, it was is if the knob was halfway turned on and hot water was being released. I was told by the front desk clerk that they were aware of the problem in the room and had reached out to a plumber but unfortunately it was a weekend and the plumber would not be responding. I asked about relocating to a different room and was informed they were no other rooms available as they were booked for the weekend. Upon checking in, I was not notified of their known problem nor was I offered the opportunity to be able to make a choice about my stay. I had already paid through Expedia and could not cancel my reservation without being charged. This hot water that was running for the entirety of my stay, caused mirrors and windows in the room to be fogged over. The bathroom floor was completely wet and towels had to be placed on the floor after I had slipped so as not to cause an injury. The lights in the bathroom, hallway, and beside the bed would flicker constantly if they were turned on.
Brandy
Stayed 2 nights in Feb 2025
