2/10 Terrible
Taylor
12 Jan 2024
Disliked: Staff & service
I booked a room for my unhorsed relative for one night because it was the cheapest available room for the night and the situation was urgent. When I asked on a call if there was anything else I should know before she got there for check in, I was assured it would all go smoothly. My relative got there and the staff was rude because she had her belongings in a trash bag. I didn’t tell them she was homeless on the call because I didn’t think it was necessary for the CHEAPEST room available to mention such a thing. And they didn’t think it was necessary to tell me she had to have a credit card or $100 cash deposit to stay there. Almost twice what the room would cost. Still haven’t been refunded by the way…
So then I had to pay for a second Uber ride to pick her up from that hotel and book her at an even more expensive one that was much kinder and made it easy for me to pay for the room and her just rest. I won’t be using sundial because they clearly lack compassion
Taylor
Stayed 1 night in Jan 2024