4/10 Poor
Stephen
Jul 15, 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
A Very Disappointing Visit
Firstly, we arrived at 2:55pm for a 3pm check-in, our room was not ready for nearly and hour. Before being shown to our room, which on this occasion was above the pub itself, we were given a guided tour of the rear of the pub, highlighting the fire escape route and access to the hotel itself when we return later in the evening. This became very relevant much later on. Our room – Room 5 was very large, clean with a comfortable King bed, a single bed plus a fold-up bed. To access this room required negotiating several flights of narrow, twisting stairs. The shower was very much in need of renovation or replacement, the spray from the shower head barely touched the bath, the water falling mostly on to the taps. Eight cartons of Lakeland milk in the room were out of date, dated April 2025. They stopped serving food at 8pm. The bar stops serving at 9pm on Sundays, 10pm the rest of the week.
The real issue arose when we attempted to access our room in the hotel, around 10:30pm that evening. the pub was in complete darkness, not surprising as it stopped serving at 9pm. We walked around the line of buildings, most of which was pretty dark, onto Theatre Street, where fortunately, I managed to find an unmarked open gateway, which led to a set of metal stairs leading up the first floor of an unmarked building. I entered a door which was ajar, which led into what appeared to be an employee’s storage area. A second door leading off the is room, led into what recognised as our hotel,
Stephen
Stayed 1 night in Jul 2025
