8/10 Good
Paul
19 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Short staffed, but pleasant
Got in at 3pm after a late arriving flight. We were told our room wasn't ready, which considering the price was unacceptable. After sitting in the club for 5 minutes, the front desk assistant came through and said our room was now ready, but just handing the keys and telling us the floor, then ran off - obviously they were understaffed. No assistance with the luggage or anything else. Far from the other Sofitels I have stayed at in Asia. Very expensive for a 3.5-4 star experience.
The dining area was nice and the staff seemed friendly. The location is good as it's close, but not as close as the Intercontinental (which does have excellent service too).
The rooms were nice, although the AC was not working particularly well, so in the afternoon when the sun hit the window the room became an oven, despite having the setting down as low as it would go. The rain shower head was about to fall from the ceiling too, but still worked luckily - it was very good.
All up, a mixed experience. I prefer the Intercon for the same price. The trip got off to a bad start with the plane being late and we in turn were late for an appointment, the hotel don't know this but tell their staff, you don't know how bad a day your guests are having. Our's was a an inconvenient day that was made into a bad day by these gestures. They have a long way to go before they are close to their international brand standards.
Paul
Stayed 3 nights in Feb 2024