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Sugar Mill hotel

4.0 star property
4-star beachfront hotel near Apple Bay

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Photo gallery for Sugar Mill hotel

Exterior
Restaurant
Exterior
Outdoor pool
42-inch flat-screen TV with digital channels, TV, streaming services

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Bar
  • Kitchen
  • Spa
  • Pool

Explore the area

Map
main street, West End, Tortola
  • Cane Garden Bay Beach
    ‪3 min drive‬
  • Smuggler's Cove Beach
    ‪7 min drive‬
  • Tortola Cruise Ship Port
    ‪10 min drive‬
  • Tortola (EIS-Terrance B. Lettsome Intl.)
    ‪22 min drive‬

Room options

View all photos for DeLuxe Studios

DeLuxe Studios

DeLuxe Studios

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Tiffany Prestige

Tiffany Prestige

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

About the area

West End

Beachfront retreat .A stay at this hotel places you within half a mile (1 km) of Apple Bay and 3 miles (5 km) of Smuggler's Cove Beach. Sage Mountain National Park and Tortola Cruise Ship Port are also within 6 miles (10 km).

What's nearby

  • Apple Bay - 6 min walk - 0.5 km
  • Cane Garden Bay Beach - 3 min drive - 2.5 km
  • Smuggler's Cove Beach - 7 min drive - 4.4 km
  • Nanny Cay - 8 min drive - 7.5 km
  • Tortola Cruise Ship Port - 10 min drive - 9.0 km

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive

Restaurants

  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Virgin Queen - ‬9 min drive
  • ‪De Loose Mongoose - ‬7 min drive
  • ‪The Pub Fort Burt - ‬11 min drive
  • ‪The Watering Hole - ‬10 min drive

About this property

Sugar Mill hotel

4-star beachfront hotel near Apple Bay
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Sugar Mill hotel, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. Public spaces have free WiFi. This beach hotel also offers a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 4-star West End hotel.

  • 24 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Cooked-to-order breakfast (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room
Sugar Mill hotel offers 24 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.

Languages

English

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Cane Garden Bay Beach Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.9 out of 5, Exceptional, 120 reviews
Cane Garden Bay Beach Hotel

Property amenities

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
Guests will receive an email 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Sugar Mill hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Sugar Mill hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 35 out of 41 reviews
Rating 8 - Good. 5 out of 41 reviews
Rating 6 - Okay. 1 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea and Rupert are outstanding hosts
Stayed 5 nights in Jan 2025

8/10 Good

ferdinand van der

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay!

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
Stayed 3 nights in Feb 2025

10/10 Excellent

Becky

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.
Stayed 1 night in Jan 2025

10/10 Excellent

Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.
Stayed 4 nights in Jan 2025

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.
Stayed 1 night in Nov 2024

10/10 Excellent

James, Satellite Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
Stayed 1 night in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary Jo, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining experience! Nice pool too!
Stayed 2 nights in Jun 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suger Mill is very clean with a friendly staff. Dining was fantastic.
Stayed 2 nights in Jun 2024

10/10 Excellent

Pamela Jayne, Micco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024

10/10 Excellent

JASON

Travelled with family
Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.
Stayed 4 nights in Apr 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
Stayed 2 nights in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique hotel with outstanding service

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
Stayed 2 nights in Mar 2024

10/10 Excellent

Almuth Vandiveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sugar Mill and Tortolla, BVI along the coast where this hotel is located the views are absolutely breathtaking, more so than any Island in the Caribbean and we have been to all of them. If you want a getaway at a quiet place with a fantastic Gourmet restaurant and beauty all around you then this is the place. Private Cottages tastefully furnished have direct views out over the water with your own private balcony. The Staff, managers, and owners could not be more hospitable and accommodating.
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is right there. Andrea , Rupert, Dennis and Mary are wonderful!! So accommodating and helpful. We loved our stay there. Hope to return again soon.
Stayed 9 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Loved our stay at the Sugar Mill! It was in a lovely location in a quieter part of the island with a small beach and gorgeous views of the sunset! Mary and Dennis, the owners were wonderful and Andrea, the general manager, went out of her way to make sure everything went smoothly including securing a rental car for us and organizing a day on a catamaran ensuring we had a stress free relaxing stay! The restaurant had a great ambience and food was delicious! Thank you for making our stay with you so enjoyable!
Stayed 9 nights in Feb 2024

8/10 Good

Roger, Durham

Stayed 8 nights in Feb 2024