Expensive for basic accommodation. Well renovated buildings but obviously ran by a chain. The bathroom was tiny with black mould in the shower and on the shower head. Vanity mirror not working. The general cleanliness if the room was good.
No soft furnishings for comfort such as a cushion or a throw. No fridge in the room, basic terrestrial channels on tv.
Staff were very nice and obviously hard working. Public areas were very clean and tidy and well maintained, with a lovely accessible garden.
This place was most definitely one of the best places Iâve stayed, great location, the grounds and view were very good too and overall happy with my stay here
The hotel is in a good spot over the road from the Whitby park and ride. The bed was very comfy, but the room was very warm and there was a fan supplied. When we came out of our room we had to walk outside onto a concrete floor and cladded wall, not the usual carpeted warm corridor. The outside gardens were nice, but it was a bit chilly to sit out. Breakfast was the main let down. You have to order it at the bar and make your own tea or coffee. There were not many cereals on offer and had to ask for juice, bread and butter refilling. We did not eat dinner at the hotel but the meals looked nice. It cost just over ÂŁ200 a night and would of expected more for the price paid.
The building and grounds are lovely but itâs far too noisy. Didnât get a good nightâs sleep either night! Right next to a busy main road and the traffic doesnât seem to let up all night! Accelerating motorbikes going past at all hours and trucks shake the room!
Also, customer service skills leave a lot to be desired. The girls attending the restaurant were pleasant enough but the guy who checked us in looked like he didnât want to be there.
Also, breakfast took around 50 minutes to arrive on Sunday morning after placing the order. When it came , the toast wasnât toast, just bloomer bread.
No apologies about the length of time it took either (from the same guy who checked us in the day before).
Upon leaving , I would have aired these views had we been asked â was everything ok with your stayâ but nobody bothered to ask! Hence this review
Basic customer service skills really!
We wonât be staying again
Room for a family was so small made out of metal however in saying that the hotel made up for it food delicious great value excellent with our grandchildren staff brilliant if you book ensure you are in the court yard stayed here so different to the new accommodation they have done a outstanding job on the bar and restaurant outside fabulous just a shame about the room
I recently stayed for a night and had a wonderful experience. The room was spacious, spotlessly clean, and had such great characterâespecially loved the mezzanine bedroom. The service was spot on, with friendly staff greeting us warmly and checking in during our meals. Food and drink were fantastic too, making it a memorable visit overall. I can't wait to come back!