Ratings based on 353 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Our city trip was a nightmare due this hotel
Posted Feb. 2, 2024 on HotelsWe were booked for 3 nights. Upon arrival we got to the front desk and right away the receptionist made us pay for the remaining two nights, the first one was already pre-paid. After paying we were told that our first two nights were not on their premises as they were fully booked, but in an hotel nearby. We would have to come back after two nights and checked in for our last night.
The receptionist took us to the hotel nearby, we were put in a very small room barely 12 sqm with no window. We were in shock as this was not what we paid for. Five minutes later I went back to the scuba lodge front desk to complain but it was already closed.
So we had no choice but to spend the night there. .
Back to our "closet room" I checked the room rate of where they put us and it was 100 dollars cheaper per night. Not only they put us in another property without telling or notifying us in advance, but they also tried to cheat us with a much cheaper night rate for what we paid for.
The next morning we went back to the front desk of scuba lodge and expressed our discontent.
We asked to speak with the manager and were told there were none on the property site.
We told the receptionist that we wanted the be reimbursed the difference in our two night rate and cancel our third night as we wanted nothing to do with scuba lodge anymore. No advanced notice, no apologies. They ruined our holiday.
by A traveller
Posted Feb. 1, 2024 on Hotels
by A traveller
Great location
Posted Jan. 28, 2024 on HotelsGreat location, pool and restaurant. Room was dated and mattress cleanliness was questionable. Staff was friendly and accommodating. Really convenient if you scuba dive, you get a discount on diving at their attached scuba facility.
by A traveller
Posted Jan. 23, 2024 on Hotels
by A traveller
Posted Jan. 11, 2024 on Hotels
by A traveller
Posted Jan. 9, 2024 on Hotels
by A traveller
Posted Dec. 24, 2023 on Expedia
by A traveller
Posted Dec. 7, 2023 on Expedia
The hotel is located in the vibrant Pietermaai district of Willemstad and looks like an actual dollhouse.
The staff is very warm and helpful.
I booked a city view superior room but because of a booking issue, I was given a standard room for the first night then I was moved into the two bedroom Ronde Klip suite to compensate for the booking issue.
The standard room was in the blue building above reception. It was very clean and well equipped but was pretty small. The room has a shared patio and it seems like this is the noisier side being above the reception and with guests using the shared patio (at some point, I had people sitting right outside my window which got a little awkward because I just got out of the shower and had to pretty much crawl to close the window shutters haha).
The Ronde Klip suite was on the second floor of the green building and it was amazing. It had a fully equipped kitchen (including a full size fridge with the an ice maker), the rooms were beautiful with super high ceilings and the large patio had shade in the afternoon so it was a great spot to hang out and enjoy the views of the city.
The grounds of the hotel are well maintained and beautiful. The main pool with ocean view was amazing. There was always room but shaded spots were sometimes not available in the afternoon. The second pool was nice too.
Overall, I would definitely stay at Scuba Lodge again!
by A traveller from Chicago
Posted Nov. 29, 2023 on Expedia
We absolutely loved our stay at this property. Everything from the staff to the room to the infinity pool was perfection.
by A traveller
Posted Nov. 25, 2023 on Expedia
