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Courtyard by Marriott Winston-Salem Hanes Mall

3.0 star property
3-star hotel near Hanes Mall

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Photo gallery for Courtyard by Marriott Winston-Salem Hanes Mall

Property amenity
Exterior
Seasonal outdoor pool
Lobby
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
1600 Westbrook Plaza Drive, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪9 min walk‬
  • Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

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Lobby

Springhill Suites by Marriott Winston-Salem Hanes Mall

Winston-Salem
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,000 reviews
The price is CA $148
CA $167 total
includes taxes & fees
Sep 14 - Sep 15
Springhill Suites by Marriott Winston-Salem Hanes Mall

About the area

Winston-Salem

In shopping district.You'll be within half a mile (1 km) of Hanes Mall and 2 miles (3 km) of Wilkes Regional with a stay here. Novant Health Medical Park Hospital and Novant Health Forsyth Medical Center are also within 2 miles (3 km).

What's nearby

  • Hanes Mall - 9 min walk - 0.8 km
  • Novant Health Forsyth Medical Center - 2 min drive - 2.4 km
  • Wake Forest University Baptist Medical Center - 6 min drive - 6.4 km
  • Benton Convention Center - 8 min drive - 8.8 km
  • Wake Forest University - 12 min drive - 13.4 km

Getting around

  • Winston-Salem, NC (INT-Smith Reynolds) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Texas Roadhouse - ‬12 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Olive Garden - ‬10 min walk
  • ‪Popeyes Louisiana Kitchen - ‬12 min walk

About this property

Courtyard by Marriott Winston-Salem Hanes Mall

3-star hotel near Hanes Mall
Courtyard by Marriott Winston-Salem Hanes Mall offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this hotel measures 1603 square feet (149 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Courtyard by Marriott Winston-Salem Hanes Mall. Free self parking is available.

This 3-star Winston-Salem hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 1603 sq ft of conference space
  • 149 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Courtyard by Marriott Winston-Salem Hanes Mall offers 122 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Comfort Suites Hanes Mall

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,002 reviews
The price is CA $124
CA $143 total
includes taxes & fees
Sep 28 - Sep 29
Comfort Suites Hanes Mall

Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:30 AM for a fee: USD 10 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • Water skiing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hanes
Courtyard Marriott Hanes Hotel
Courtyard Marriott Hanes Hotel Winston-Salem Mall
Courtyard Marriott Winston-Salem Hanes Mall
Courtyard Marriott Winston-Salem Hanes Mall Hotel
Courtyard Marriott Hanes Mall Hotel
Courtyard Marriott Hanes Mall
Courtyard by Marriott Winston-Salem Hanes Mall Hotel
Courtyard by Marriott Winston-Salem Hanes Mall Winston-Salem

Courtyard by Marriott Winston-Salem Hanes Mall Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 355 out of 692 reviews
Rating 8 - Good. 195 out of 692 reviews
Rating 6 - Okay. 75 out of 692 reviews
Rating 4 - Poor. 44 out of 692 reviews
Rating 2 - Terrible. 23 out of 692 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Dexter

Travelled with family
Disliked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled
Stayed 2 nights in May 2025

8/10 Good

David, Charlotte

Stayed 1 night in May 2025

10/10 Excellent

Joseph, Andersonville

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite and staff was frendly
Stayed 1 night in May 2025

10/10 Excellent

Toly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Services & Cleanliness All Around

Upon arrival, I was immediately impressed by the professionalism and courtesy of the hotel staff. They greeted me warmly, provided clear and helpful information, and demonstrated a genuine commitment to guest satisfaction. Their polished demeanor and attentive service created a welcoming atmosphere. The restaurant was immaculate, with spotless tables, gleaming floors, and a well-maintained dining area. Not a single piece of trash was visible, and the staff ensured that every surface was meticulously cleaned and prepared for guests. The hallways leading to the room were similarly pristine, free from clutter and maintained to the highest standards. Upon entering the room, I found it to be exceptionally clean and well-arranged. Fresh linens, neatly placed amenities, and a crisp, inviting ambiance contributed to a comfortable and enjoyable stay. The attention to detail was evident, from the polished furnishings to the immaculate bathroom. Outside, the hotel's exterior reflected the same level of care and maintenance. The landscaping was well-groomed, walkways were clear of debris, and the entrance exuded a sense of order and refinement. The commitment to cleanliness and professionalism was evident in every aspect of the property, making for a truly pleasant and memorable experience.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Business traveller
Stayed 5 nights in May 2025

10/10 Excellent

Thurman, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe property. Friendly staff
Stayed 1 night in Apr 2025

4/10 Poor

Claribel

Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Jeff

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

4/10 Poor

Erica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Smelly and didnt feel safe !

I spent seven nights here and didn't enjoy any of it. Not only did I not feel safe as a solo female traveler, but the hotel itself is dingy and musty. They try to cover up all the moldy smells with air fresheners, which makes it even worse. I was so disappointed in the hotel that I wanted to change halfway through but couldn't find availability. I never wanted to be in the lobby or common space due to the smelliness of the area. Nothing was fresh or clean smelling.
Stayed 7 nights in Apr 2025

10/10 Excellent

Tremaine

Stayed 1 night in Apr 2025

10/10 Excellent

Allatesha

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff were welcoming
Stayed 1 night in Apr 2025

8/10 Good

Nathan, Winston-Salem

Stayed 1 night in Mar 2025

10/10 Excellent

Steeve

Stayed 1 night in Mar 2025

6/10 Okay

George Emmett

Stayed 2 nights in Dec 2024

10/10 Excellent

Rasheed

Great
Stayed 1 night in Apr 2025

8/10 Good

Mechelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not have access to WIFI during my entire visit.
Stayed 2 nights in Mar 2025

10/10 Excellent

Altareit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

W-S CM Review

The room was immaculate and cozy. Guest check-in and out was very quick and professional. Overall a great place to stay! Hope to go back soon!!!
Stayed 1 night in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was pleasant and helpful. Room was clean and comfortable. Free breakfast was better than most places I’ve stayed. I would recommend this hotel for anyone needing to stay in Winston Salem.
Stayed 1 night in Mar 2025

6/10 Okay

Marlo

Liked: Staff & service
I liked that the front desk receptionist who checked me in was amazing. I had her name, but I seem to have forgotten it. But if you look at the time I checked in, it shouldn’t be hard to find out. But I didn’t like when suspicious people were coming from behind the building after dark. They clearly didn’t stay there. That’s why I mentioned more lighting in the parking lot. Or at least security checks. And I still haven’t received my deposit back yet.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ayana

Stayed 1 night in Feb 2025

10/10 Excellent

Syed Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty satisfied.
Stayed 2 nights in Feb 2025