We checked in late Wednesday, before Thanksgiving. It was a little difficult to find the correct dore due to addresses not clearly labled or easy to read from the parking lot. Once inside, all lights were easy to find. We turned in all heaters and unloaded the vehicle. It wasn't until after midnight, we found out most heaters were not working. Out of the 7 (I think) heaters, only 2 worked at all but just barely. We had to boil water, start a fire and hopped for warmth. We called the next morning (Thanksgiving) to let them know the heat situation. Maintenance was quick to come and checked everything out. He was great and tried everything to get us going. Being a holiday, no parts were available. It wasn't until the last night if our stay that he brought plug in heaters. Again, he went above and beyond but still not a great experience as this was a known issue for this unit and they rented it out anyway. Other than the heat, the place was near perfect. After going to the store Thanksgiving morning, we had enough dishes, pots, pans, etc (full kitchen) to make a large holiday dinner! The atmosphere was wonderful and stayed very warm in the living area which is upstairs.
