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Hotel Crystal Mountain

Family-friendly stay with 2 restaurants in Wisla

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Photo gallery for Hotel Crystal Mountain

Front of property
Jetted tub
Front of property
Restaurant
Superior Room, Balcony, Mountain View | Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning

Explore the area

View in a map
43-460 Wisla, ul. Bukowa 19a, Wisla, 43-460
  • Place, Wisle Market Square
    ‪6 min drive‬
  • Place, Wisla Ski Resort
    ‪11 min drive‬
  • Place, Szczyrk Ski Resort
    ‪48 min drive‬

Room options

View all photos for Classic Double Room, Balcony

Classic Double Room, Balcony

Classic Double Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View

  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

About the area

Wisla

In Wisla .Within 2 miles (3 km) of this Wisla hotel, you'll find Wisle Market Square and Andrzej Podzorski Beskid Museum. Amphitheater Stanislaw Hadyna and Wisla Ski Resort are also within 2 miles (3 km).

What's nearby

  • Wisle Market Square - 6 min drive - 2.8 km
  • Wisla Ski Resort - 11 min drive - 4.5 km
  • Mountain Park Równica - 20 min drive - 12.8 km
  • Adam Malysza Ski Jumping Venue Wisla-Malinka - 22 min drive - 10.0 km
  • Szczyrk Ski Resort - 48 min drive - 30.0 km

Getting around

  • Wisla Station - 8 min drive

Restaurants

  • ‪Hospoda s Knedlíkem - ‬4 min drive
  • ‪u Janeczki - ‬6 min drive
  • ‪Browar wisła - ‬3 min drive
  • ‪Kącik Zbójnicki - ‬4 min drive
  • ‪Chata Olimpijczyka - ‬17 min walk

About this property

Hotel Crystal Mountain

Family-friendly stay with 2 restaurants in Wisla
As a guest of Hotel Crystal Mountain, you'll find a full-service spa, 3 indoor swimming pools, a waterslide, and a sauna. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and spa services are also featured at the family-friendly Hotel Crystal Mountain. For a fee, parking is available.

Smoking is allowed in designated areas at this Wisla hotel.

  • 491 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Crystal Mountain offers 491 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels.

Bathrooms include showers, slippers, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Salon Dr Irena Eris Beauty Partner has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Similar properties

Exterior
Mercure Ostrava Center Hotel
Ostrava City Centre
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 327 reviews
The price is CA $138
CA $161 total
includes taxes & fees
Jun 6 - Jun 7
Mercure Ostrava Center Hotel

Property amenities

Family friendly

  • 3 indoor pools
  • Baby bath
  • Changing table
  • Children's pool
  • Free children's club
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 3 indoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
  • Weight limit: 55 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PLN 250.0 per night.
  • Cribs (infant beds) are available for PLN 50.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Does Hotel Crystal Mountain have an airport shuttle?

Airport shuttle services are not available at Hotel Crystal Mountain.

How much does it cost to stay at Hotel Crystal Mountain?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Hotel Crystal Mountain on Jun 9, 2026 start from CA $205, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Crystal Mountain offer free breakfast?

Hotel Crystal Mountain offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Hotel Crystal Mountain?

No, there is no casino at this hotel.

What time is check-in at Hotel Crystal Mountain?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Crystal Mountain?

Free parking is not available at this hotel. Self parking is available for PLN 70 per night.

Does Hotel Crystal Mountain have a pool?

Hotel Crystal Mountain features 3 indoor pools, a seasonal outdoor pool, and a children's pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hotel Crystal Mountain have a restaurant?

Yes, there are 2 restaurants on site.

Does Hotel Crystal Mountain have a spa?

Pamper yourself with a day at Salon Dr Irena Eris Beauty Partner, where you can enjoy deep-tissue massages, mani/pedis, and facials.

How close is Hotel Crystal Mountain to downtown Wisla?

Hotel Crystal Mountain is 1.4 mi away from Wisla.

Hotel Crystal Mountain Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Overly priced

Not bad, not great. Definitely overpriced.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Katarzyna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Na plus: - Baseny. - Restauracja à la carte (polecam dziczyznę!). - Piękne widoki. - Obsługa, która się bardzo stara; jednak procedury i praktyki wychodzą „od góry”. Robią na tyle dobrze, na ile zostali przeszkoleni. Bardzo miła obsługa. Minusy: - Ciężkie drzwi do pokoju — niebezpieczne dla małych dzieci. - W bawialni KIDS CLUB sprzątane jest raz dziennie. Dodatkowo wieczorem temperatura powietrza i zapach były… brak miłych słów, żeby to opisać… - Room service działa do północy, co oznacza, że od północy do rana nic nie zjemy w hotelu. - Rano kawy można się napić w lobby barze — oczywiście, jeśli będzie ktoś z obsługi. Jeśli nie, polecam poprosić na recepcji, żeby kogoś podesłali. - Pokoje (w moim przypadku typ Superior) mają dobrze wygłuszoną sypialnię, ale bardzo źle — pokój „główny”; jeśli ktoś zamierza tam spać, musi się liczyć z tym, że usłyszy wszystkie hałasy z korytarza, a na pewno poczuje każde trzaśnięcie potężnych drzwi z innych pokoi. - Windy są powolne i jest ich zdecydowanie za mało; przy większym obłożeniu hotelu pozostają schody. - W pomieszczeniu ARCADE większość urządzeń była nieprzyjemnie zabrudzona (zakładam, że czyszczone są tak często jak bawialnia — lub nigdy). - Na basenie kilkukrotnie zwracano obsłudze uwagę, że „odpadają małe kafelki” i powstają ostre krawędzie. Nie zostało to ani naprawione, ani odpowiednio zabezpieczone. - W KIDS CLUB jedne drzwi pozwalają wyjść na klatkę schodową, bez możliwości powrotu. Co oznacza, że jak dziecko wyjdzie tam
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ewelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Marzena

Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025
Verified

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Blazej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024