All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6/10
Cleanliness
8.6/10
Staff & service
8.8/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Rating 10 - Excellent. 490 out of 1000 reviews
10 - Excellent
490
Rating 8 - Good. 304 out of 1000 reviews
8 - Good
304
Rating 6 - Okay. 125 out of 1000 reviews
6 - Okay
125
Rating 4 - Poor. 56 out of 1000 reviews
4 - Poor
56
Rating 2 - Terrible. 25 out of 1000 reviews
2 - Terrible
25
Reviews
6/10 Okay
Verified traveller
Aug 8, 2025
Average
Average, rooms had cobwebs and waited on both days for some time to get a brew with breakfast. Not awful, just not great for the price
The hotel was very calm and quiet. Room was comfortable and clean. The 415 bus to York was easy to access. A good choice available for breakfast. Evening mesls st the Fat Abbott pub were fantastic. Lovely pub with great good. Cloisters Spa was really good and i enjoyed an excellent full body swedish massage. Excellent. Relaxing 2 night stay, just what I needed.
Excellent location. Friendly and helpful staff. Spacious room. Well organised breakfast ( it was very busy)Fat Abbot Pub on site. York not too far away.
Excellent spa, although a bit annoying to have to take towels from hotel room or pay for others.
Room was very nice and enjoyed a glass of wine in a quiet lounge.
Room 28 has something like a hand dryer or similar that opperates next door every 20-30mins all night long.
Pub was busy and at 7.30pm was advised 1 hour wait for a table, so didnt eat or drink there.
Good decor & location breakfast buffet was basic. Ok for the 1 night
A very welcoming hotel, with caring and pleasant staff who were always ready to help. Food was very good with a great choice and efficient service.
Sorry about no photographs but we stopped taking them once we became old and ugly!
Spa facilities and breakfast were great. Beds, pillows were terribly hard and the pillows were also flat. They advertise that Elemis products are in the rooms, well yes, a hair/body wash and a small little lotion.
I booked this property as it was my dad's 70th birthday and I wanted to gift him a treatment which was canceled on his birthday and rebooked on the day we were leaving to drive home. He had the treatment but couldn't relax and enjoy the benefits as he had to immediately get in a car to drive.
Way over priced £150 for a room that had water stains on the ceiling and generally very tiered looking breakfast want the best so in general very over priced
An excellent hotel on the outskirts of York. Good transport outside to get you into the city centre. Spa facilities ok that are opened for a good length of time. Breakfast at a high quality. Gastric on site good food