HotĂȘl Ă 20 minutes Ă pieds des principaux attaits touristiques de York. Il faut simplememt accepter le fait que c'est un pub en bas. Le personnel est trĂšs sympathique.
This hotel is very conveniently located right next to York Barbican. I had an event there so this hotel was a great choice. The staff were prompt and friendly, and explained everything well. The property is very secure with the gate locked and a code required to unlock and access the building. I felt very safe! Everyone staying at the hotel was considerate and quiet. I tried to keep as quiet as possible when returning, as my event didnât end until 1am. I love that the property is also a pub, although I unfortunately didnât have time to get a drink here due to having alternate plans. The room is bright and very clean, as is the bathroom! Thereâs a TV, kettle and some tea and biscuits available in the room. The only con I would mention is that my room was a little noisy due to the traffic outside. There was also a strange rattling outside of the window, maybe caused by wind. I did also struggle with the lock to my room but luckily had friends who were able to help me out before they left to go home. Overall, I was happy with my stay and would definitely return :)
Sub standard, very poor decor, not cleaned to expected standard. Poor facilities and no one who could authorise on site. Not even a request for extra pillows. After serious consideration we changed our plans and decided not to stay and drove home after seeing our show. Manageress was not available until after we had left and have emailed our complaint as instructed. She agreed to refund the breakfast costs which we pre paid on booking in but was very defensive otherwise. Not satisfied but cannot be bothered to push for full refund. Will not recommend and will definitely not visit again. Oh and we would not have returned a full pint if there was nothing wrong with it. Customer service is sadly lacking these days .
Noisy due to the bar and no sound proofing between rooms/landing.
The room was lit all night from the emergency exit light, i get this is a requirement but never seen it almost directly above the bed before.
The Location was good for the Xmas markets 15 mins walk. There was parking at the hotel and the staff were very helpful. The beds were comfy and very clean. Breakfast was excellent, would stay there again if we go to York.