4/10 Poor
Thomas, KELLER
Travelled with family
24 Apr 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This property offered free parking; however, I would only recommend staying at this hotel if you DID NOT have a car and plan to walk to your destination. We choose this location because it was a block from the Toy Story Disneyland parking lot. When we arrived back at the hotel at midnight there were no parking spaces and were greeted by a valet. He was very friendly and explained that they have to double park the cars and we had to leave our keys with him for a parking space. This was concerning as we had a rental car and the valet receipt specifically stated they were not responsible for any damage to the car. Every night after returning from the parks, we had to work with valet to find a spot. The first day our car was double parked behind a truck and we had to wait for the valet to move the truck before we could leave. A nightmare!! The room was fine, but faced the street and had a lot of road noice. They also did not have Conditioner in the room or room service. So every night we would have to request more towels, conditioner, and coffee. The price was good, but not the nightly parking haste. The front staff was friendly and accommodating!