4/10 Poor
Christopher
13 Mar 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Failure to communicate
Two night stay just to get away an enjoy big bear. The hotel is nice a next to down town. Everything was fine until I woke up a began to shower a love taking a nice hot shower, but after 5 minutes no hot water. I called front desks asked whats wrong with the hot water an was told the the had a water leak an had to turn the hot water off so it could be fixed ( an I was standing naked in front of the shower for over 5 minutes waiting for hot water we’re the staff could of let us know about the problem but did nothing. So my wife and I did not have a shower and I did not get to shave. So my wife and I left and did some things well hopefully they could fix the problem so later that day I called the hotel and ask them what’s going on and they said they’re still working on it I said, can you please call me back and give me an idea when it’s gonna be fixed so I can, take a shower. so a lady I talked to check my number and said yeah we will call you back, but they never did. I understand things happen, but my main thing is communication and I just think they were hoping that nobody would complain enough for them. They have to make an issue of it. if you’re paying money to somebody and you’re not getting what you’re paying for that’s one thing but when you’re not communicating with you that’s another thing and very unacceptable to me. they did take $75 off for one of the nights of the problem but that’s only because I complain, and explain to them exactly what I wrote here here.
Christopher
Stayed 2 nights in Mar 2024