6/10 Okay
Samira
31 Jan 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the front desk was very polite, i had told her i had a 5 pm flight and if i can do a late check out and she had said Yes. The next day i wanted to confirm what could be the time I could check out and we agreed for 1pm. At 11am the room service lady comes and goes you need to leave and i told her i have asked permission at the front desk for 1pm she goes no no you leave at 11am. I told her again please ask the lady at the front desk. She says what time you ask ? I said 10.30am. She calls front desk and tells her this lasy saying you told her she can stay till 1pm. The front desk lady says Yes. The room service lady goes no 1 pm only 12pm. She gives me the phone and tells the front desk lady to tell me to leave by 12.
All in all i have having a quiet time and was really upset by this. It seemed i was staying for free or i had not asked permission. Not everyone is the same. They get paid because of customers.
Samira
Stayed 1 night in Jan 2024