2/10 Terrible
Darin
Travelled with family
4 Jan 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here!
Booked the room on Hotels.com. My family and I where moving from Ohio to South Carolina and we needed a place to stay for the night. Booked the room and selected i needed a room for 5 (3 adults and 2 children) and for 2 dogs. Arrived at the property and went to check in. They said they didnt have my reservation. And said because it was so late at night there system didnt get the reservation. The woman behind the counter then said we would have to book another room. I told her we had already booked a room. She said, "Too Bad". Then she gets on the phone with the property manager and he tells her the same thing. I refused to pay another reservation when i already had one. She also told me that the pet fee for each pet was $30. But from the message i received from the property, through Hotels.com, it said the pet fee was $20 per pet. She then i formed me that they dont do reservations for 5 people. WHAT!?
I returned to my vehicle to try and find another place. She came out and said her manager would wave the pet fee and 'allow' us to have 2 rooms for $89 each. What!? The original room was $79.
I would not recommend this hotel to anyone. Extremely rude, not helpful at all.
My family and i found another property and was able to get a room without an issue.
Darin
Stayed 1 night in Dec 2023